Credit and Collection Specialist

PrePass; Phoenix (AZ); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive base pay with incentive

Medical, dental, and vision benefits

Paid Time Off

401(k) with match

Lifestyle account

Tuition Reimbursement

Voluntary benefits

Employee Assistance Program

Culture Team well-being

Community Give-Back

Employee development

Job summary

PrePass is seeking a motivated Credit and Collection Specialist to join our Finance team in a hybrid role based in Phoenix, AZ. You will manage accounts receivable balances, collaborate with Sales, Account Management, Finance, and Operations, and protect company profitability while maintaining customer relationships.

Ideal candidates have experience in commercial credit and collections, strong billing knowledge, and excellent communication skills.

Qualifications

• Experience in commercial credit and collections.
• Knowledge of billing and collections procedures.
• Proficiency in MS Office and related software.
• Excellent communication and customer service.
• Self-motivated with multi-tasking ability.
• Strong problem-solving skills and attention to detail.
• Adherence to compliance and policies.
• Ability to work in a fast-paced environment.
• High school diploma required.
• Degree in related field (Assoc/Bach) preferred.
• Experience in credit administration in construction/transportation preferred.
• Bilingual in Spanish/English is a plus.

Responsibilities

• Handle inbound and outbound collection calls to resolve past due accounts.
• Build and maintain positive relationships with key clients, collaborating with Customer Success, Finance, and Operations to resolve delinquent accounts.
• Apply defined collection strategies to improve key metrics and minimize financial losses.
• Negotiate payment arrangements with customers to rectify overdue balances.
• Research and address customer inquiries related to billing, payments, and disputes in a timely manner.
• Ensure customer credits and deductions are applied correctly.
• Recommend appropriate action for delinquent accounts, including shut-offs or closures.
• Assist in securing financial guarantees, such as bonds or deposits, from customers.
• Provide documentation to outside collection and bond agencies as needed.
• Maintain accurate and up-to-date credit files and records.
• Perform account reconciliations and ensure all records are accurate.

Skills

Commercial credit

Collections

Billing procedures

MS Office

Communication

Time management

Compliance

Attention to detail

Work under pressure

Education

High school diploma

Bachelor's degree

Associate degree

Tools

MS Office suite

Billing software

Job description

About PrePass

PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day.

That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.

Position Description:

We are looking for a motivated and detail-oriented Credit and Collection Specialist to join our dynamic Finance team. In this role, you will play a key part in managing accounts receivable balances while working alongside various departments such as Sales, Account Management, Finance, and Operations. As a financial steward for PrePass, you will protect sales and profitability while maintaining positive customer relationships. This is an excellent opportunity to gain experience in a high-impact, fast-paced industry and develop a career in credit and collections. This is a Hybrid role based in Phoenix, AZ with 2-3 days in-office at our Downtown Phoenix headquarters.

Key Responsibilities:

• Handle inbound and outbound collection calls to resolve past due accounts.
• Build and maintain positive relationships with key clients, collaborating with Customer Success, Finance, and Operations to resolve delinquent accounts.
• Apply defined collection strategies to improve key metrics and minimize financial losses.
• Negotiate payment arrangements with customers to rectify overdue balances.
• Research and address customer inquiries related to billing, payments, and disputes in a timely manner.
• Ensure customer credits and deductions are applied correctly.
• Recommend appropriate action for delinquent accounts, including shut-offs or closures.
• Assist in securing financial guarantees, such as bonds or deposits, from customers.
• Provide documentation to outside collection and bond agencies as needed.
• Maintain accurate and up-to-date credit files and records.
• Perform account reconciliations and ensure all records are accurate.

Required:

• Proven experience in commercial credit and collections.
• Strong understanding of billing and collections procedures, including claims and filings.
• Proficiency in MS Office and related software programs.
• Excellent communication, interpersonal, and customer service skills.
• Self-motivated, disciplined, and capable of managing multiple responsibilities.
• Strong problem-solving abilities with attention to detail and accuracy.
• Adherence to compliance and company policies.
• Ability to thrive in a fast‑paced environment and meet deadlines under pressure.
• High school diploma.

Preferred:

• Associate’s or Bachelor’s degree in a related field.
• Experience in credit administration, particularly within the construction or transportation industry.
• High-volume B2B collections experience.
• Bilingual in Spanish/English is a plus.

How We Will Take Care of You

• Compensation includes competitive base pay and the opportunity to earn incentive pay based on individual performance and achievement of established metrics.
• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well‑being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Voluntary benefits, to include but not limited to Legal and Pet Discounts.
• Employee Assistance Program (available at no cost to you).
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well‑being of employees.
• Community Give‑Back initiatives.
• Culture that focuses on employee development initiatives.