Credit and Collection Analyst

Convergint Technologies, LLC; Hoffman Estates (IL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Medical, Dental & Vision

401K Matching Plan

Life insurance & Disability

Tuition reimbursement

Paid parental leave

Job summary

Convergint Technologies, LLC, a global integrator, is seeking a Credit and Collection Analyst in Hoffman Estates, IL. The role focuses on managing customer credit risk and ensuring timely collection of accounts receivable to support healthy cash flow.

You will build relationships with customers and internal teams, review aging, and proactively follow up on overdue invoices while supporting overall financial performance.

Qualifications

• Strong accounts receivable knowledge; construction industry experience preferred.
• Customer service oriented and collaborative.
• Excellent interpersonal, written and verbal communication skills.
• Proficient in Microsoft Excel and able to run reports and data entry.

Responsibilities

• Prepare and submit customer account statements.
• Follow up on outstanding invoices via email, phone, meetings, or portals.
• Resolve payment issues, billing errors, and disputes through relationship building.
• Provide updates to billing teams to ensure timely payment.
• Track accruals for write-offs and bad debts.
• Maintain detailed invoice progress and aging records.
• Analyze aging invoices and cash flow to support goals.
• Create weekly/monthly AR and aging reports for managers and stakeholders.
• Research financial data to identify root causes of AR issues and implement improvements.
• Perform other duties as required.

Skills

Accounts receivable

Customer service

Excel

Communication

Team orientation

Organizational skills

Financial software

Education

High School/GED

2-4 year college degree

Tools

Finance software

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Credit and Collection Analyst. In this role, you will be responsible for managing customer credit risk and ensuring timely collection of outstanding accounts receivable to support healthy cash flow and minimize financial loss. This role involves building and maintaining customer relationships, assisting with accounts receivable tasks, reviewing aging reports, and proactively following up on overdue invoices. As a Credit and Collection Analyst, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Credit and Collections Analyst.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Preparing and submitting customer account statements
• Following up on outstanding invoices via email, phone, meetings, or customer portals.
• Identifying and resolving payment issues, billing errors, and customer disputes through building positive relationship and collaboration with customers and internal business partners including Account Executives, Program Managers, Senior Management, and corporate teams
• Providing updates to billing team regarding customer invoice requirements to ensure timely payment of invoices.
• Ensuring the correct application of credits to outstanding invoices
• Tracking and reporting the accruals for write-offs and bad debts
• Maintaining detailed spreadsheet of invoice progress, aging, and customer updates.
• Analyzing and monitoring aging invoices and cash flow to ensure achieving planned financial results.
• Creating weekly and monthly AR and aging invoices reports for the senior managers, sales team, and other stakeholders
• Researching and analyzing financial data to identify the root causes of AR issues, implementing solutions to support productivity and improve performance
• Performing other duties and responsibilities as requested or required.

What You'll Need

• Solid accounts receivable knowledge with preferred experience in construction industry.
• Customer service oriented.
• Solid team orientation.
• Excellent interpersonal, written and verbal communications skills and ability to deal with a wide cross section of people both internal and external to the business.
• Proficiency in Microsoft Excel, and experience with financial software including ability to track invoices, run reports, data entry, etc.
• Strong planning and organizational skills.
• Very adaptable - responds effectively to changes in situation or information; ability to influence others and build consensus using good written and verbal communication skills.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle (if applicable)
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements:

Education: High School/GED or equivalent experience

Preferred Education: 2-4-year college degree

Minimum Experience: 3 years collections, billing, and/or financial

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.