Credit and Collection Analyst

Convergint Technologies, LLC; Albuquerque (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Medical, Dental & Vision Plan

401K Matching Plan

Tuition reimbursement

Job summary

Convergint Technologies, LLC is seeking a full-time Credit and Collection Analyst in Albuquerque, NM. You will manage customer credit risk, pursue timely collections, and support AR tasks while collaborating with internal partners to protect cash flow.

The role emphasizes building relationships, resolving disputes, and delivering world-class service across customers and colleagues. Equal opportunity employer with growth opportunities.

Qualifications

• Solid accounts receivable knowledge; construction industry preferred.
• Customer service oriented with strong communication skills.
• Excellent interpersonal, written and verbal communication abilities.
• Proficiency in Microsoft Excel and financial software.

Responsibilities

• Prepare and submit customer account statements; follow up on invoices.
• Identify and resolve payment issues and disputes through relationships with customers and internal teams.
• Provide updates to billing team to ensure timely payment of invoices.
• Maintain detailed tracking of invoice progress, aging, and customer updates.
• Analyze aging invoices and cash flow to support financial targets.
• Produce weekly/monthly AR and aging reports for management.

Skills

Accounts receivable

Customer service

Team orientation

Interpersonal skills

Excel proficiency

Financial software

Education

High School/GED or equivalent

2-4 year college degree

Tools

Microsoft Excel

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Credit and Collection Analyst. In this role, you will be responsible for managing customer credit risk and ensuring timely collection of outstanding accounts receivable to support healthy cash flow and minimize financial loss. This role involves building and maintaining customer relationships, assisting with accounts receivable tasks, reviewing aging reports, and proactively following up on overdue invoices. As a Credit and Collection Analyst, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Credit and Collections Analyst.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with "Our Training and Your Experience"

• Preparing and submitting customer account statements


• Following up on outstanding invoices via email, phone, meetings, or customer portals.


• Identifying and resolving payment issues, billing errors, and customer disputes through building positive relationship and collaboration with customers and internal business partners including Account Executives, Program Managers, Senior Management, and corporate teams


• Providing updates to billing team regarding customer invoice requirements to ensure timely payment of invoices.


• Ensuring the correct application of credits to outstanding invoices


• Tracking and reporting the accruals for write-offs and bad debts


• Maintaining detailed spreadsheet of invoice progress, aging, and customer updates.


• Analyzing and monitoring aging invoices and cash flow to ensure achieving planned financial results.


• Creating weekly and monthly AR and aging invoices reports for the senior managers, sales team, and other stakeholders


• Researching and analyzing financial data to identify the root causes of AR issues, implementing solutions to support productivity and improve performance


• Performing other duties and responsibilities as requested or required.

What You’ll Need

• Solid accounts receivable knowledge with preferred experience in construction industry.


• Customer service oriented.


• Solid team orientation.


• Excellent interpersonal, written and verbal communications skills and ability to deal with a wide cross section of people both internal and external to the business.


• Proficiency in Microsoft Excel, and experience with financial software including ability to track invoices, run reports, data entry, etc.


• Strong planning and organizational skills.


• Very adaptable - responds effectively to changes in situation or information; ability to influence others and build consensus using good written and verbal communication skills.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually


• Fun & Laughter Day Off


• Medical, Dental & Vision Plan


• Life insurance & Disability Plan


• Wellness Program


• 401K Matching Plan


• Colleague Assistance Program


• Tuition reimbursement


• Competitive salary and compensation plan


• Vehicle reimbursement plan or company vehicle (if applicable)


• Corporate Social Responsibility Day


• Cell phone reimbursement (if applicable)


• Paid parental leave

Requirements:

Education: High School/GED or equivalent experience

Preferred Education: 2-4-year college degree

Minimum Experience: 3 years collections, billing, and/or financial

Convergint is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.