Credentialing Support Specialist

Freedom House Recovery Center, Inc.; Chapel Hill (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

Freedom House Recovery Center, Inc. is seeking a Credentialing & Contracting Specialist to streamline Medicaid and commercial provider enrollments, facility credentialing, and revalidations for clinicians and programs.

You will maintain CAQH/NCTracks records, track licenses and certifications, follow up with payers, and coordinate with leadership, billing, finance, and clinical teams to ensure accurate enrollment and timely reimbursement.

Responsibilities

• Complete payer enrollments and support onboarding of new licensed staff
• Track and maintain licenses, certifications, and credentialing documents
• Collaborate with Utilization Management to ensure staff and sites are properly credentialed
• Maintain credentialing systems (CAQH, NCTracks, commercial payers) and ensure data accuracy
• Follow up with payers on application status, resolve issues, and monitor progress
• Communicate updates with leadership, billing, finance, and clinical teams
• Track revalidation deadlines and ensure compliance
• Maintain reliable attendance and adherence to schedule

Job description

The Credentialing & Contracting Specialist supports the agency's credentialing and payer contracting processes to ensure clinicians and programs are enrolled accurately and in a timely manner. This role focuses on Medicaid and commercial provider enrollment, facility credentialing, tracking revalidations, and maintaining accurate documentation. The position supports organizational growth, compliance, and timely billing.

Responsibilities

• Complete payer enrollments and support onboarding of new licensed staff
• Track and maintain licenses, certifications, and credentialing documents
• Collaborate with Utilization Management to ensure staff and sites are properly credentialed
• Maintain credentialing systems (CAQH, NCTracks, commercial payers) and ensure data accuracy
• Follow up with payers on application status, resolve issues, and monitor progress
• Communicate updates with leadership, billing, finance, and clinical teams
• Track revalidation deadlines and ensure compliance
• Maintain reliable attendance and adherence to schedule