Credentialing Supervisor - Advantis

Adecco

Dallas (TX)

On-site

USD 65,000 - 90,000

Full time

13 days ago

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Job summary

Adecco Group is seeking a Credentialing Supervisor to lead the daily operations of the credentialing team, ensuring clinicians meet client, regulatory, and organizational standards. You will assign workloads, audit files, coach staff, and partner with clients, vendors, and internal teams to support compliant, efficient credentialing processes and successful clinician starts.

Ideal candidates will have 3+ years in credentialing or healthcare staffing, strong leadership, and familiarity with

Qualifications

Strong knowledge of credentialing workflows, compliance documentation, and quality-control
Demonstrated leadership and people-management skills
Ability to interpret regulatory, Joint Commission, vendor, and client-specific credentialing requirements
Excellent organizational, analytical, and problem-solving abilities
Effective written and verbal communication for meetings and client interactions

Responsibilities

Supervise Credentialing Specialists and Credentialing Coordinators
Assign Credentialing Files and Audit for Accuracy
Manage Client Credentialing Relationships for designated accounts
Coach and Train team members to meet On Time Starts, Turnaround Time, and Accuracy
Participate in Client Calls regarding Credentialing
Develop training tools and Advantis One with leadership
Act as escalation path after Team Lead
Review workloads to maintain balance
Conduct 1-on-1s and group meetings with staff
Participate in and conduct credentialing interviews

Skills

Leadership

People management

Credentialing knowledge

Regulatory knowledge

Analytical skills

Communication

Education

High school diploma or equivalent

Associate or Bachelor’s degree in healthcare administration, business, HR, or related field preferred

Tools

Credentialing systems

SharePoint

MS Office

Job description

About the role

The Credentialing Supervisor leads the day-to-day activities of the credentialing team to ensure clinicians meet client, regulatory, and organizational requirements accurately and on time. This role assigns and balances workloads, audits credentialing files, coaches team members, manages escalations, monitors key performance measures, and partners with clients, vendors, and internal teams to support compliant, efficient credentialing processes and successful clinician starts.

What you’ll be doing

Supervise Credentialing Specialists and Credentialing Coordinators
Assign Credentialing Files and Audit Credentialing Files for Accuracy and Quality
Manage Client Credentialing Relationships for designated accounts
Coach and Train Credentialing Team members to meet and exceed the department credentialing standards of On Time Starts, Turnaround Time, and Accuracy
Participate in Client Calls regarding Credentialing
Work with the Manager or Director to continuously develop training tools and Advantis One
The Credentialing Supervisor will be the escalation path after the Team Lead
Continuously Review workloads of team members to ensure balance
Conduct 1 on 1s and group meetings with team members to increase focus and personally connect with team members
Participate in and Conduct interviews for Credentialing department candidates
- Forward hiring decisions to the leader of Credentialing if they are not involved
Contact Clinicians and Clients that need assistance from leadership
Inform the team of any regulatory updates or client specific updates that come across their desk
Manage credentialing specific vendor logins and updates
Partner with MSPs and Direct Clients contacts directly to maintain streamlined credentialing practices
Partner with the Front Office, Sales, HR, and CSA teams to ensure compliance standards are met and processes are streamlined
Advise when start dates are not feasible for AMED to meet
Audit files to submit and verify push reasoning
Generate reports on On Time Starts and Turnaround Time
Participate in Client QBRs
Meet with New Client Credentialing leaders to ensure streamline processes are created
Ensure Joint Commission Standards are met consistently
Begin the AMED disciplinary process when team members are not meeting expectations
Ensure Joint Commission standards are consistently always met
Communicate Expiring documentation standards to the Credentialing Specialists, Credentialing Coordinator, and to clinicians/clients
Partner with Business Development Managers to build relationships with Direct business clients
Update the Credentialing SharePoint with information relevant to Credentialing Processes
Train and Coach New Hires
Coach all staff and peers in the moment
Maintain Vendor relationships and elevate any process or billing issues to manager
Performs other duties as assigned by management

About you

High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, business, human resources, or a related field preferred.
Three or more years of credentialing, healthcare staffing, compliance, or related experience required, including experience reviewing credentialing documentation for accuracy and completeness.
Prior experience leading, coaching, training, or providing day-to-day guidance to team members preferred.
Working knowledge of healthcare credentialing requirements, client-specific standards, regulatory requirements, and Joint Commission standards preferred.
Experience working with credentialing systems, vendor portals, Microsoft Office applications, and SharePoint preferred.
Ability to work flexible hours as business and client needs require.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS

Strong knowledge of credentialing workflows, compliance documentation, file auditing, expiration management, and quality-control practices.
Demonstrated leadership and people-management skills, including workload allocation, coaching, training, performance feedback, and conflict resolution.
Ability to interpret and communicate regulatory, Joint Commission, vendor, and client-specific credentialing requirements.
Strong organizational, analytical, and problem-solving skills with the ability to prioritize competing deadlines and maintain attention to detail.
Ability to monitor performance measures, generate reports, identify trends, and recommend process improvements.
Effective written and verbal communication skills, including the ability to lead meetings, participate in client calls and business reviews, and manage escalations professionally.
Strong interpersonal and partnership skills with the ability to build productive relationships with clinicians, clients, vendors, and cross-functional teams.
Sound judgment and discretion when handling confidential information, compliance concerns, and employee matters.
Proficiency with Microsoft Office applications and ability to learn and use credentialing platforms, client systems, vendor portals, and collaboration tools.
Ability to work independently, adapt to changing requirements, and remain composed in a fast-paced, deadline-driven environment.

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for any unlawful discrimination or harassment, against any employee, associate, or candidate, at any stage of that person’s journey with us. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccogroup.com/privacy-policy/candidate-privacy-information-statement-en

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: