Credentialing Specialists

ARMADA, Ltd.; Minneapolis (MN); Hybrid; USD 40,000 - 60,000; Full time

Job summary

ARMADA, Ltd. is seeking a Credentialing Specialist in Minneapolis, MN to provide credentialing services for IRS credentialing sites. Responsibilities include managing appointments, issuing identification cards, and performing compliance tasks. The role requires nationwide travel to support operations as needed.

The ideal candidate should have strong attention to detail, customer service skills, and must have a High School Diploma. A willingness to travel and relevant credentialing experience is essential for success in this position.

Qualifications

• Experience with USAccess Registrar and Activator training or similar credentialing program.
• Knowledge of ICAM and USAccess credentialing processes.
• Willingness to travel nationwide for credentialing operations.

Responsibilities

• Provide credentialing service and support to coordinate IRS credentialing sites.
• Issue identification cards and manage enrollment and issuance.
• Perform registrar duties and keep logs of issued credentials.

Skills

Customer service and communication skills

Attention to detail

Knowledge of PII handling and federal credentialing policies

Education

High School Diploma or equivalent

Tools

USAccess system

Credential Inventory Tool (CIT)

Job description

Type: Full Time

Location: Bloomington, MN

Overtime Exempt: Yes

Reports To: ARMADA HQ

Travel Requirement: YES, nationwide to support onsite credentialing operations as mission needs require.

Security Clearance Required: N/A

Eligibility: CONTINGENT UPON AWARDING OF GOVERNMENT CONTRACT

Duties & Responsibilities

• Credentialing Specialists will provide credentialing service and support to operate IRS credentialing sites utilizing the GSA scheduling tool to manage credentialing appointments, run reports through the USAccess system, and use credentialing equipment to conduct post issuance and enrollment activities. These duties and responsibilities include, but are not limited to the following:
• The Credentialing Specialists Shall:
• View, manage, and check daily appointments in time trade scheduling tool
• Perform enrollment and issuance of identification cards including PIV/Smart IDs, Access cards, PAC cards, issue and activate SmartID Cards
• Perform certificate rekey, pin reset, and card update
• Perform card inventory and log cards on the Credential Inventory Tool (CIT)
• Store cards in a lockable container (file cabinet)
• Contact employees and contractors to schedule pick‑up and activate SmartID
• Issue PAC Cards and Access cards
• Issue Pocket Commission Credentials; collect SmartID cards and PAC cards; return terminated credentials to the Security Officer for destruction
• Keep a log of cards issued and collected
• Perform registrar and activator duties as required
• Perform card custodian duties
• Mail SmartID cards to Light Activation Kit operators
• Applicant communications regarding credential status
• Take photo, capture digital signatures, assemble Pocket Commission inserts, and other ID media duties as directed by ICAM
• Perform IRS credentialing functions and may be required to travel up to 40% of the annual work hours to support IRS credentialing and activation efforts. Short‑term shift work to support standard workday, night shift and weekend hours shall be required
• Other duties as assigned

Knowledge, Skills, and Abilities (KSAs)

• Ability to complete required online credentialing training and maintain compliance with PIV-II SmartID credential requirements.
• Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures.
• Willingness to travel nationwide to support onsite credentialing operations as mission needs require.
• Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs.
• Knowledge of PII handling and federal credentialing policies.
• Skill in managing daily credential operations, workstations, and equipment.
• Strong customer service and communication skills.
• Skill in preparing and submitting daily site reports.
• Strong attention to detail and documentation accuracy.
• Ability to follow federal credentialing standards and procedures.

Minimum/General Experience

• Experience with or ability to complete USAccess Registrar and Activator training or comparable credentialing program.
• Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures.
• Willingness to travel nationwide to support onsite credentialing operations as mission needs require.

Minimum Education

• High School Diploma or equivalent.

Equal Employment Opportunity

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must be able to successfully pass a background check and pre‑employment drug testing. Job offers are contingent upon results of background check and drug testing.