Credentialing Specialists

Armada LTD; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Armada LTD in Indianapolis, IN is seeking a Credentialing Specialist to support IRS credentialing sites using USAccess and related tools. You will handle appointment management, enrollment, and issuance of PIV/Smart IDs, PAC cards, and related media, with occasional travel up to 40%.

The role requires attention to detail, strong customer service, and compliance with federal credentialing standards. High school diploma required; willingness to work various shifts and coordinate with security

Qualifications

• Experience with USAccess Registrar and Activator training or equivalent credentialing program.
• Experience preparing, reviewing, and submitting required reports.
• Ability and willingness to travel nationwide to support onsite credentialing operations.

Responsibilities

• View, manage, and check daily appointments in the time trade scheduling tool.
• Enroll and issue Identification Cards (PIV/Smart IDs, PAC Cards).
• Activate SmartID Cards and perform card rekey, PIN reset, and updates.
• Manage card inventory and log cards on the Credential Inventory Tool (CIT).
• Coordinate with employees to schedule pickup and activation of SmartID.
• Travel up to 40% to support IRS credentialing and activation.
• Take photos and collect digital signatures for Pocket Commission inserts and ID media duties.
• Other duties as assigned.

Skills

Customer service

Communication

Travel readiness

Attention to detail

Documentation

ICAM knowledge

Credentialing hardware

Education

High School Diploma

Job description

Type: Full Time

Location: Indianapolis, IN

Overtime Exempt: Yes

Reports To: ARMADA HQ

Travel Requirement: Yes, nationwide to support onsite credentialing operations as mission needs require.

Security Clearance Required: N/A

Credentialing Specialists will provide credentialing service and support to operate IRS credentialing sites utilizing the GSA scheduling tool to manage credentialing appointments, run reports through the USAccess system, and use credentialing equipment to conduct post issuance and enrollment activities. These duties and responsibilities include, but are not limited to the following:

Duties & Responsibilities

• View, manage, and check daily appointments in time trade scheduling tool
• Perform enrollment and issuance of Identification Cards to include PIV/Smart IDs, Access Cards, PAC Cards, issue and activate SmartID Cards
• Perform Certificate Rekey, Pin Reset, and Card Update
• Perform card inventory and log cards on the Credential Inventory Tool (CIT)
• Store cards in a lockable container (file cabinet)
• Contact employees and contractors to schedule pick-up and activate SmartID
• Issue PAC Cards and Access Cards
• Issue Pocket Commission Credentials, Collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destruction
• Keep a log of Cards issued and collected
• Perform Registrar and Activator duties as required
• Perform Card Custodian duties
• Mail SmartID Cards to Light Activation Kit Operators
• Applicant Communications regarding credential status
• Take photo, capture digital signatures, and assemble Pocket Commission inserts, and other ID Media duties as directed by ICAM
• Perform IRS credentialing functions and may be required to travel up to 40% of annual work hours to support IRS credentialing and activation efforts. Short-term shift work to support the standard workday, night shift and weekend hours, shall be required
• Other duties as assigned

Knowledge, Skills, and Abilities (KSAs)

• Ability to complete required online credentialing training and maintain compliance with PIV-II SmartID credential requirements.
• Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures.
• Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require.
• Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs.
• Knowledge of PII handling and federal credentialing policies.
• Skill in managing daily credential operations, workstations and equipment.
• Strong customer service and communication skills.
• Skill in preparing and submitting daily site reports.
• Strong attention to detail and documentation accuracy.
• Ability to follow federal credentialing standards and procedures.

Minimum/General Experience

• Experience with or ability to complete USAccess Registrar and Activator training or a comparable credentialing program.
• Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures.
• Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require.

Minimum Education

• High School Diploma, or equivalent

Disclaimer

The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position.

Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at www.armadausa.com.

Special Notes

Relocation is not available for these jobs.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.