Credentialing Specialists

ARMADA, Ltd.; Boise (ID); On-site; USD 35,000 - 45,000; Full time

Job summary

A credentialing services company is seeking a Credentialing Specialist based in Boise, ID. This Full Time role involves managing appointments, issuing identification cards, and requires nationwide travel up to 40%. Ideal candidates will have strong customer service skills, attention to detail, and must possess a High School Diploma. Immediate application is encouraged as relocation is not provided.

Qualifications

• Completed online credentialing training.
• Knowledge of USAccess credentialing processes.
• Willingness to travel nationwide for onsite operations.

Responsibilities

• Manage daily appointments in scheduling tool.
• Perform enrollment and issuance of identification cards.
• Communicate with applicants regarding credential status.

Skills

Customer service skills

Strong attention to detail

Knowledge of credentialing processes

Ability to follow federal standards

Education

High School Diploma or equivalent

Job description

Join the Credentialing Specialists role at ARMADA, Ltd.

Type: Full Time
Location: Boise, ID
Overtime Exempt: Yes
Reports To: ARMADA HQ
Travel Requirement: Yes, nationwide to support onsite credentialing operations as mission needs require.

Duties & Responsibilities

• View, manage, and check daily appointments in the time trade scheduling tool
• Perform enrollment and issuance of Identification Cards, including PIV/Smart IDs, Access Cards, PAC Cards, issue and activate SmartID Cards
• Perform Certificate Rekey, Pin Reset, and Card Update
• Perform card inventory and log cards on the Credential Inventory Tool (CIT)
• Store cards in a lockable container (file cabinet)
• Contact employees and contractors to schedule pick‑up and activate SmartID
• Issue PAC Cards and Access Cards
• Issue Pocket Commission Credentials, Collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destruction
• Maintain a log of Cards issued and collected
• Perform Registrar and Activator duties as required
• Perform Card Custodian duties
• Mail SmartID Cards to Light Activation Kit Operators
• Communicate with applicants regarding credential status
• Take photo, capture digital signatures, and assemble Pocket Commission inserts and other ID Media duties as directed by ICAM
• Perform IRS credentialing functions and may be required to travel up to 40% of annual work hours; short‑term shift work to support the standard workday, night shift and weekend hours, shall be required
• Other duties as assigned

Knowledge, Skills, And Abilities (KSAs)

• Complete required online credentialing training and maintain compliance with PIV-II SmartID credential requirements
• Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures
• Willingness to travel nationwide to support onsite credentialing operations as mission needs require
• Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs
• Knowledge of PII handling and federal credentialing policies
• Skill in managing daily credential operations, workstations, and equipment
• Strong customer service and communication skills
• Skill in preparing and submitting daily site reports
• Strong attention to detail and documentation accuracy
• Ability to follow federal credentialing standards and procedures

Minimum/General Experience

• Experience with or ability to complete USAccess Registrar and Activator training or a comparable credentialing program
• Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures
• Willingness to travel nationwide to support onsite credentialing operations as mission needs require

Minimum Education

• High School Diploma, or equivalent

Disclaimer

The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at www.armadausa.com.

Special Notes: Relocation is not available for these jobs.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must be able to successfully pass a background check, and pre‑employment drug testing. Job offers are contingent upon results of background check and drug testing.