Credentialing Specialist, Allergan Aesthetics, Austin, TX

AbbVie; Austin (TX); On-site; USD 26,000 - 46,000; Full time

Job summary

AbbVie Inc. is seeking a Customer Operations Associate in Austin, TX. The role focuses on learning systems, handling account setup, and change requests while meeting productivity and quality goals.

You will interact with sales reps and internal teams, using CRM, DSP, SAP, Salesforce, and NICE platforms to resolve issues with urgency and accuracy. The ideal candidate has 3+ years of experience and a Bachelor's degree or equivalent.

Qualifications

• 3+ years of experience in customer operations or related role.
• Bachelor’s degree preferred or equivalent experience.

Responsibilities

• Create accounts, make updates, and process license changes.
• Research and resolve customer inquiries using policies and procedures.
• Handle basic issues for sales reps and internal teams.
• Communicate with cross-functional teams to achieve goals.

Skills

Communication

Teamwork

Customer service

Problem solving

Attention to detail

Education

Bachelor's degree

Tools

CRM

DSP

SAP

Salesforce

NICE

Microsoft Applications

Job description

• Full-time
• Salary Min: 18.6
• Therapy Area: Aesthetics
• Salary Max: 33.2
• Workday Global Grade: 05
• Travel: No
• Compensation: USD 18.6 - USD 33.2 - hourly

Company Description

About Allergan Aesthetics

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Job Description

Scope and Impact:

• Entry point - learning systems, Account Set-up and change requests
• Successfully completes assigned tasks from NiC and CC1
• Meets or exceeds productivity and quality goals
• Displays excellent verbal and written communication skills
• Handles internal/external customer inquiries and requests efficiently and effectively
• Demonstrates detail orientation and organizational skills
• Acts with appropriate sense of urgency regarding time sensitive issues
• Asks probing questions and provides solutions based on policies/procedures
• Demonstrates critical thinking and problem solving skills
• Retains key details around current processes/procedures and effectively uses them
• Proactively identifies opportunities for improvement and presents them to team leadership.
• Ensures tasks are completed accurate with a goal of quick resolution
• Relentlessly pursues an excellent customer experience

Technical skills:

• Depending on Team Assignment - creates accounts, makes account updates, processes license updates
• Researches and solutions customer account requests. Makes decisions based on KA and Procedure Flows
• Resolves basic issues for sales reps and internal customer service departments
• Proficient in using CRM, DSP, SAP, Salesforce and NICE platforms
• Basic knowledge of Microsoft Applications

Leadership/Teamwork/Communication:

• Communicates with cross-functional departments within Customer Operations, Insights, CMD and Contracts and Pricing to achieve shared company goals.
• Works well with others and demonstrates the ability to work in a team-oriented, collaborative environment
• Communicates effectively with leadership
• Openly accept and constructively act upon feedback from peers and management.
• Approach feedback as a valuable opportunity for growth and improvement
• Exhibits a friendly but professional demeanor
• Maintains composure when dealing with difficult situations
• Uphold the company's core values and maintain a high standard of professionalism in all interactions.
• Manage time effectively to meet deadlines and prioritize tasks without compromising on quality
• Demonstrate reliability and build strong, mutually respectful relationships within the team.
• Lead by example in creating a focused and efficient work environment, minimizing unnecessary interruptions
• Attends team meetings and trainings
• Participate actively in team meetings, providing constructive input and support to colleagues.
• Identifies trends or process gaps and communicates them to lead/supervisor.

Qualifications

3+ Years of experience

Bachelor’s degree preferred or a combination of education and relevant experience

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemay ultimately pay more or less than the posted range. This range may bemodified in thefuture.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

This job is eligible toparticipate in our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or anyother form of compensation and benefitsthat are allocable to a particular employeeremains in the Company'ssoleandabsolutediscretion unless and until paid andmay bemodified at the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.