Credentialing Specialist, Allergan Aesthetics, Austin, TX

AbbVie Inc.; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Short-term incentive programs

Job summary

AbbVie Inc. in Austin, TX, seeks a Customer Operations professional to support account setup, respond to inquiries, and drive quick, accurate resolutions. You will collaborate with cross-functional teams and use CRM, SAP, Salesforce, and NICE platforms to deliver high-quality service.

The role requires 3+ years of experience and a Bachelor’s degree or equivalent. AbbVie offers a comprehensive benefits package and opportunities for growth in a collaborative environment.

Qualifications

• 3+ years of experience
• Bachelor's degree preferred or combination of education and relevant experience
• Experience using CRM systems such as Salesforce or SAP is desirable

Responsibilities

• Learn systems, account setup, and change requests
• Handle internal/external customer inquiries with efficiency and accuracy
• Meet productivity and quality goals and communicate effectively with cross-functional teams
• Demonstrate critical thinking and problem-solving to provide policy-based solutions
• Identify opportunities for process improvement and escalate to leadership
• Ensure tasks are completed accurately with quick resolution and high customer satisfaction

Skills

Verbal and written communication

Problem solving

Time management

Team collaboration

Education

Bachelor's degree preferred

Tools

CRM

DSP

SAP

Salesforce

NICE

Microsoft Office

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Scope and Impact

• Entry point - learning systems, Account Set-up and change requests
• Successfully completes assigned tasks from NiC and CC1
• Meets or exceeds productivity and quality goals
• Displays excellent verbal and written communication skills
• Handles internal/external customer inquiries and requests efficiently and effectively
• Demonstrates detail orientation and organizational skills
• Acts with appropriate sense of urgency regarding time sensitive issues
• Asks probing questions and provides solutions based on policies/procedures
• Demonstrates critical thinking and problem solving skills
• Retains key details around current processes/procedures and effectively uses them
• Proactively identifies opportunities for improvement and presents them to team leadership.
• Ensures tasks are completed accurate with a goal of quick resolution
• Relentlessly pursues an excellent customer experience

Technical skills

• Depending on Team Assignment - creates accounts, makes account updates, processes license updates
• Researches and solutions customer account requests. Makes decisions based on KA and Procedure Flows
• Resolves basic issues for sales reps and internal customer service departments
• Proficient in using CRM, DSP, SAP, Salesforce and NICE platforms
• Basic knowledge of Microsoft Applications

Leadership/Teamwork/Communication

• Communicates with cross-functional departments within Customer Operations, Insights, CMD and Contracts and Pricing to achieve shared company goals.
• Works well with others and demonstrates the ability to work in a team-oriented, collaborative environment
• Communicates effectively with leadership
• Openly accept and constructively act upon feedback from peers and management.
• Approach feedback as a valuable opportunity for growth and improvement
• Exhibits a friendly but professional demeanor
• Maintains composure when dealing with difficult situations
• Uphold the company's core values and maintain a high standard of professionalism in all interactions.
• Manage time effectively to meet deadlines and prioritize tasks without compromising on quality
• Demonstrate reliability and build strong, mutually respectful relationships within the team.
• Lead by example in creating a focused and efficient work environment, minimizing unnecessary interruptions
• Attends team meetings and trainings
• Participate actively in team meetings, providing constructive input and support to colleagues.
• Identifies trends or process gaps and communicates them to lead/supervisor.

Qualifications

3+ Years of experience

Bachelor’s degree preferred or a combination of education and relevant experience

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company'ssoleandabsolutediscretion unless and until paid andmay bemodifiedat the Company’ssoleandabsolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html