Credentialing Specialist - Allergan Aesthetics, Austin, TX

AbbVie Inc.; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision insurance

401(k)

Job summary

AbbVie in Austin, TX is seeking a Customer Operations Associate to support account setup, license updates and inquiries. You will learn systems and collaborate with cross-functional teams to ensure accurate, timely resolutions and outstanding customer experience.

3+ years experience in customer operations and a Bachelor’s degree preferred. Strong communication and organizational skills are essential, with AbbVie offering comprehensive benefits and growth opportunities in Allergan Aesthetics.

Qualifications

• 3+ years of experience in a customer operations or related role.
• Bachelor’s degree preferred or equivalent experience.
• Excellent verbal and written communication skills.
• Ability to work with cross-functional teams.
• Strong attention to detail and organization.

Responsibilities

• Learn systems and manage account set-up and change requests.
• Handle internal/external inquiries with timely, accurate responses.
• Collaborate with Sales, Contracts, and Pricing to support customer needs.
• Identify process improvements and report to team leadership.
• Ensure tasks are completed accurately to achieve quick resolution.
• Deliver an excellent customer experience through proactive problem solving.

Skills

Communication

Teamwork

Time management

Problem solving

Adaptability

Education

Bachelor’s degree preferred

Tools

CRM

DSP

SAP

Salesforce

NICE

Microsoft Office

Job description

About AbbVie

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Job Description

Scope and Impact

• Entry point - learning systems, Account Set-up and change requests
• Successfully completes assigned tasks from NiC and CC1
• Meets or exceeds productivity and quality goals
• Displays excellent verbal and written communication skills
• Handles internal/external customer inquiries and requests efficiently and effectively
• Demonstrates detail orientation and organizational skills
• Acts with appropriate sense of urgency regarding time sensitive issues
• Asks probing questions and provides solutions based on policies/procedures
• Demonstrates critical thinking and problem solving skills
• Retains key details around current processes/procedures and effectively uses them
• Proactively identifies opportunities for improvement and presents them to team leadership.
• Ensures tasks are completed accurate with a goal of quick resolution
• Relentlessly pursues an excellent customer experience

Qualifications

Technical skills

• Depending on Team Assignment - creates accounts, makes account updates, processes license updates
• Researches and solutions customer account requests. Makes decisions based on KA and Procedure Flows
• Resolves basic issues for sales reps and internal customer service departments
• Proficient in using CRM, DSP, SAP, Salesforce and NICE platforms
• Basic knowledge of Microsoft Applications

Leadership/Teamwork/Communication

• Communicates with cross-functional departments within Customer Operations, Insights, CMD and Contracts and Pricing to achieve shared company goals.
• Works well with others and demonstrates the ability to work in a team-oriented, collaborative environment
• Communicates effectively with leadership
• Openly accept and constructively act upon feedback from peers and management.
• Approach feedback as a valuable opportunity for growth and improvement
• Exhibits a friendly but professional demeanor
• Maintains composure when dealing with difficult situations
• Uphold the company's core values and maintain a high standard of professionalism in all interactions.
• Manage time effectively to meet deadlines and prioritize tasks without compromising on quality
• Demonstrate reliability and build strong, mutually respectful relationships within the team.
• Lead by example in creating a focused and efficient work environment, minimizing unnecessary interruptions
• Attends team meetings and trainings
• Participate actively in team meetings, providing constructive input and support to colleagues.
• Identifies trends or process gaps and communicates them to lead/supervisor.

3+ Years of experience

Bachelor’s degree preferred or a combination of education and relevant experience

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our short-term incentiveprograms.

Note: No amount of payis considered to be wages or compensation until such amount is earned, vested, anddeterminable. Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company'ssoleandabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html