Credentialing Specialist

Weiser Security Services, Inc.; Lake Charles (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

Weiser Security Services, Inc. seeks a Site Credentialing Specialist to manage employee, contractor, and visitor badging at the plant badging office. The role ensures MTSA/DHS compliance and accurate access control within a chemical manufacturing environment.

The candidate will verify TWICs, update enterprise PACS (Lenel/C-CURE/Software House), and maintain detailed audit trails while delivering professional customer service in a high-volume setting.

Qualifications

• High School Diploma or equivalent required; Associate's degree or security certification preferred.
• 2+ years in security credentialing, access control, or badging operations in heavy industry.
• Active TWIC credential at hire and pass background/drug screenings.
• Experience with enterprise PACS systems and badging software; MS Office proficiency.
• Familiarity with plant safety procedures, ISNetworld/DISA contractor clearance, and Facility Security Plans.
• Excellent verbal and written communication; strict confidentiality and ability to manage high-volume outages.

Responsibilities

• Process new hire badging, contractor onboarding, and visitor clearances.
• Audit badge databases, vehicle access, and contractor clearance status.
• Manage PACS user profiles and encode/print RFID badges with zonal access.
• Coordinate badging appointments and resolve access disputes.
• Maintain logs of badges, lost/stolen cards, and temporary passes; generate real-time reports for emergencies.
• Oversee badge stock, printer ribbons, and basic badging hardware maintenance.

Skills

Communication

Attention to detail

Confidentiality/PII

Conflict de-escalation

Regulatory compliance

High-volume handling

Education

High School Diploma or equivalent

Associate degree or security certification

Tools

Lenel

C-CURE

Software House

MS Office Suite

Job description

Chemical Plant Security & Badging Office | Job Description

Position Title: Site Credentialing Specialist – Badging Office

Location: On-site (Facility Badging Office)

Department: Plant Security & Access Control

Position Type: Full-Time, Permanent

Regulatory Focus: MTSA / TWIC / DHS Compliance

Reports To: Security Operations Manager / Facility Security Officer

Job Summary

The Site Credentialing Specialist oversees identity verification, regulatory compliance, and facility access control operations within a chemical manufacturing plant. Operating directly within the plant badging office, this position is responsible for processing site access credentials for employees, contractors, and visitors in strict alignment with Maritime Transportation Security Act (MTSA), Department of Homeland Security (DHS), and site-specific Facility Security Plans (FSP). The ideal candidate balances rigorous regulatory compliance enforcement with outstanding customer service and conflict de-escalation skills to ensure safe, secure, and efficient facility gate operations.

Key Responsibilities

• Credentialing & Identity Verification: Process new hire badging, contractor onboarding, and visitor clearances. Inspect and verify primary government identification and active Transportation Worker Identification Credentials (TWIC) prior to issuing plant access permissions.
• Regulatory Compliance & Auditing: Enforce DHS, U.S. Coast Guard, and site security protocols. Perform routine audits of active badge databases, vehicle access permissions, and contractor safety clearance status before granting physical site entry.
• Access Control System Management: Input and update user profiles in enterprise Physical Access Control Systems (PACS, e.g., Lenel, C-CURE). Encode, print, and assign RFID badges with appropriate zonal access levels (e.g., process units, dock facilities, administrative zones).
• Front-Office Traffic & Conflict Resolution: Manage daily high-volume throughput of contractors, delivery drivers, and plant personnel. Coordinate badging appointment schedules and de-escalate access disputes professionally to maintain orderly front-office workflow.
• Audit Trail & Emergency Reporting: Maintain detailed logs of issued badges, lost/stolen card reports, temporary passes, and immediate terminations. Generate real-time access and headcount reports during facility emergency mustering scenarios or regulatory audits.
• Badging Operations & Inventory Control: Manage physical badge stock, printer ribbons, lanyards, and credentialing station equipment. Conduct basic troubleshooting and maintenance of badging hardware and card production tools.

Qualifications & Requirements

• Education: High School Diploma or equivalent required; Associate's degree or administrative/security certification preferred.
• Experience: 2+ years of experience in security credentialing, access control, or badging office operations within a chemical plant, refinery, maritime facility, or heavy industrial environment.
• Clearance Requirements: Must possess an active Transportation Worker Identification Credential (TWIC) at the time of hire and pass plant-specific background checks and drug screenings.
• Technical Proficiency: Demonstrated experience with enterprise Physical Access Control Systems (PACS, e.g., Lenel, C-CURE, Software House) and badging software, alongside proficiency in MS Office Suite (Word, Excel, Outlook).
• Site & Compliance Knowledge: Familiarity with plant safety orientation procedures, contractor clearinghouses (e.g., ISNetworld, DISA), and basic Facility Security Plan (FSP) guidelines.
• Core Competencies: Excellent verbal and written communication skills, exceptional attention to detail, strict adherence to confidentiality/PII protection, and the ability to handle high-volume turnover during plant outages and turnarounds.