Credentialing / Enrollment Lead

Nourish, Inc.; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Nourish, Inc. is seeking a Credentialing / Enrollments Lead to own day‑to‑day credentialing operations for a growing provider network.

You will translate strategy into an operating plan, oversee a virtual assistant team, and ensure quality, compliance, and scalable workflows across payers and providers. You will build SOPs, monitor metrics, and coordinate with Product, Engineering, Finance, and Clinical Ops to support rapid growth toward 25,000+ providers.

Qualifications

• You have approximately 5–9 years of experience in payer enrollment, credentialing, provider operations, healthcare operations, or a closely related field for Registered Dietitians.
• You have meaningful credentialing domain depth across payer enrollment, provider onboarding, ongoing monitoring, delegated credentialing, accreditation, or related workflows.
• You have demonstrated people‑leadership experience, including setting priorities, directing work, giving feedback, managing performance, and developing team members.
• You have owned complex operational programs with rigorous quality, compliance, documentation, and deadline requirements.
• You use metrics to manage capacity, throughput, quality, timeliness, and execution risk.
• You are a strong written and verbal communicator who can simplify complex operational or regulatory issues for different audiences.
• You are tech‑savvy and have experience improving processes through tooling, automation, or partnership with Product and Engineering.
• You are flexible, adaptable, and effective in fast‑changing conditions.

Responsibilities

• Develop and support a pod of New Bets Credentialing or Enrollments Associates or Senior Associates, setting priorities, clarifying ownership and deadlines, reviewing work quality, giving feedback, and holding the team accountable for outcomes.
• Direct virtual‑assistant capacity supporting the pod, including work allocation, training, quality assurance, and performance monitoring.
• Own complex credentialing programs end to end, including payer enrollments, workflows for credentialing Medical Doctors, Nurse Practitioners and Therapists, ongoing monitoring, and delegated credentialing operations.
• Build and maintain clear SOPs, operating cadences, quality controls, documentation standards, escalation paths, and audit‑ready records.
• Use metrics to manage capacity, throughput, timeliness, quality, provider experience, and execution risk; identify gaps early and lead practical improvement plans.
• Investigate ambiguous payer, provider, or operational issues using data and primary sources; make sound tradeoffs across speed, compliance, provider experience, business impact, and cost.
• Design scalable workflows and recommend tooling, automation, and ownership improvements in partnership with Product, Engineering, Payer Ops, Finance, RCM, Clinical Ops, and Customer Experience.
• Serve as the day‑to‑day escalation point for the area you own, resolving blockers independently and escalating material risks with clear recommendations.
• Communicate decisions, owners, deadlines, risks, and next steps clearly to team members, leaders, payers, providers, and cross‑functional partners.
• Build team capability by coaching associates into stronger owners and future leaders while ensuring reliable delivery against goals.

Skills

People leadership

Credentialing

Payer enrollment

Provider operations

Data analysis

Process improvement

SOPs

Cross-functional collaboration

Communication

Job description

Health is the most important thing in life, and the American healthcare system is completely broken - poor outcomes, high cost, bad patient experience. We're building a new system from the ground up.

Our mission is to improve people’s health by making it easy to live a healthy lifestyle.

Nourish is the country's largest dietitian-led metabolic health clinic. We’re an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states. Founded four years ago, we've completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems.

In 2026 we raised a $100M Series C , bringing total funding to $215M. The round was led by Menlo Ventures , with participation from Thrive Capital , Index Ventures , J.P. Morgan Growth Equity Partners , Maverick Ventures , Y Combinator , BoxGroup , Atomico , Daybreak , and Operator Partners .

Learn more about our Series C here: Nourish Blog , Bloomberg , Fierce Healthcare , Digital Native , The Pulse Podcast .

This is not a job for everyone. We hold an extremely high bar because we believe talent density is our biggest competitive advantage. We're looking for people who actively choose hard, ambiguous problems, who run toward unglamorous work, give and receive candid feedback, and bring relentless resilience without the ego. Our work is important, but we are not self-important. We do this because we’re solving one of the hardest problems in the world, and the problem matters. If that's you, we disproportionately reward it.

About the Role

Reporting directly to our Credentialing Manager, the Credentialing / Enrollments Lead will own day-to-day execution for our New Bets Credentialing or Enrollments pod. We're hiring for a number of roles and will make sure we match you with the best fit opportunity. You will translate credentialing or enrollments strategy into a clear operating plan, and oversee the virtual‑assistant capacity supporting your workflows.

This role is critical to scaling Nourish’s provider network as we add payers, providers, provider types, and delegated arrangements. You will maintain a high bar for quality and compliance, ensure new‑provider workflows do not become a growth bottleneck, and build the systems, team capabilities, and operating rhythms needed to support rapid growth toward 25,000+ providers.

This role is full‑time and open to fully remote or NYC‑based candidates.

Key Responsibilities:

• Develop and support a pod of New Bets Credentialing or Enrollments Associates or Senior Associates, setting priorities, clarifying ownership and deadlines, reviewing work quality, giving feedback, and holding the team accountable for outcomes.
• Direct virtual‑assistant capacity supporting the pod, including work allocation, training, quality assurance, and performance monitoring.
• Own complex credentialing programs end to end, including payer enrollments, workflows for credentialing Medical Doctors, Nurse Practitioners and Therapists, ongoing monitoring, and delegated credentialing operations.
• Build and maintain clear SOPs, operating cadences, quality controls, documentation standards, escalation paths, and audit‑ready records.
• Use metrics to manage capacity, throughput, timeliness, quality, provider experience, and execution risk; identify gaps early and lead practical improvement plans.
• Investigate ambiguous payer, provider, or operational issues using data and primary sources; make sound tradeoffs across speed, compliance, provider experience, business impact, and cost.
• Design scalable workflows and recommend tooling, automation, and ownership improvements in partnership with Product, Engineering, Payer Ops, Finance, RCM, Clinical Ops, and Customer Experience.
• Serve as the day‑to‑day escalation point for the area you own, resolving blockers independently and escalating material risks with clear recommendations.
• Communicate decisions, owners, deadlines, risks, and next steps clearly to team members, leaders, payers, providers, and cross‑functional partners.
• Build team capability by coaching associates into stronger owners and future leaders while ensuring reliable delivery against goals.

We’d love to hear from you if:

• You have approximately 5–9 years of experience in payer enrollment, credentialing, provider operations, healthcare operations, or a closely related field for Registered Dietitians
• You have meaningful credentialing domain depth across payer enrollment, provider onboarding, ongoing monitoring, delegated credentialing, accreditation, or related workflows.
• You have demonstrated people‑leadership experience, including setting priorities, directing work, giving feedback, managing performance, and developing team members.
• You have owned complex operational programs with rigorous quality, compliance, documentation, and deadline requirements.
• You use metrics to manage capacity, throughput, quality, timeliness, and execution risk.
• You are a strong written and verbal communicator who can simplify complex operational or regulatory issues for different audiences.
• You are tech‑savvy and have experience improving processes through tooling, automation, or partnership with Product and Engineering.
• You are flexible, adaptable, and effective in fast‑changing conditions.