Credentialing Coordinator (FT, Days - Remote)

Connections Health Solutions; El Paso (TX); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401k matching

PTO 160 hours annually

Paid parental leave

Employee assistance program

401k plan auto enrollment

Remote work option

Job summary

Connections Health Solutions is seeking a Credentialing Coordinator for remote work across multiple states. The role manages provider onboarding, data entry, and communications to ensure 100% credentialing readiness.

You will oversee PSV checks, licensure research, and payer enrollment processes to keep credentials current and compliant. Responsibilities include CAQH attestation, coordination with the insurance broker for malpractice policy, and cross-state telehealth licensing support.

Qualifications

• 2 years of credentialing, payer enrollment, or related work.
• Solid knowledge of Medicare, Medicaid, and managed care processes.
• Ability to research and apply state licensing requirements.

Responsibilities

• Onboard providers from HR notification to Medallion profile completion.
• Enter and maintain provider data including NPI, licensure, locations, and payer info.
• Initiate communications requesting CAQH, PECOS, licenses, DEA, and credentials; follow up.
• Research state licensing board requirements for MD/DO/NP/PA and monitor changes.
• Monitor PSV checks (NPI, NPDB, Medicare/Medicaid opt-out, DEA, OIG, SAM).
• Coordinate with broker to add providers to malpractice policy and CAQH uploads.
• Manage payer enrollment and verify effective dates, IDs, and recredentialing dates.
• Maintain and attest CAQH profiles; support cross-state licensure for telehealth.
• Handle state registrations and Medicare enrollment through CMS/PECOS.

Skills

Customer service orientation

Phone/text communication

Regulatory research

Attention to detail

Microsoft Excel

Education

Bachelor's degree in health care administration

High school diploma or equivalent

Tools

Medallion

PECOS

CAQH

State Medicaid portals

Job description

We’re not just behavioral health people we’re crisis people.Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.Our values shape our decisions, define our culture, and foster continuous learning and growth.We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

What You’ll Do:

Credentialing Coordinator

Provider Onboarding & Data Entry

Manages new provider onboarding from initial HR/Talent Acquisition notification through completion of the provider’s Medallion profile. Enters and maintains provider information, including NPI, licensure, practice locations, and payer information, using the provider’s CV and supporting documentation.

Provider Communication

Initiates and tracks onboarding communications with providers to request required documentation, including CAQH, PECOS, state licenses, DEA registrations, board certifications, diplomas, and other required credentials. Conducts timely follow-up to ensure provider profiles reach 100% completion.

Verbal Provider Support

Initiates and responds to phone calls and text messages with physicians and other providers to explain credentialing and enrollment requirements, resolve outstanding items, and answer questions when direct communication is needed to keep the credentialing process moving forward.

Provider Licensing Research

Researches and interprets state licensing board requirements across provider types, including MDs, DOs, NPs, and PAs, to determine applicable licensure, supervision or collaborative agreement, and scope-of-practice requirements by market. Maintains current knowledge of regulatory and licensing board changes that may impact credentialing.

Primary Source Verification (PSV)

Monitors and completes required primary source verifications within the credentialing platform, including NPI, NPDB, Medicare/Medicaid opt-out, state licensure, DEA, OIG, and SAM checks. Escalates adverse findings through the appropriate credentialing committee review process prior to the provider’s start date.

Malpractice & Insurance Coordination

Coordinates with the organization’s insurance broker to add new providers to the applicable malpractice policy. Uploads resulting facesheets, certificates, and other required documentation to the credentialing platform and CAQH.

Payer Enrollment & Maintenance

Manages provider enrollment with applicable commercial and government payers by market. Monitors applications through completion, escalates stalled or non-compliant applications, and verifies effective dates, payer IDs, and recredentialing dates are accurately documented following approval.

CAQH & Attestation Management

Maintains and re-attests provider CAQH profiles, ensuring practice locations, liability coverage, and other required information remain current and accurate for payer enrollment.

Multi-State & Telehealth Licensing

Supports cross-state licensure and payer enrollment for telehealth providers, including updates to practice location and licensure information and coordination of additional malpractice insurance coverage for new markets.

State-Specific Registration Processes

Facilitates state and program-specific registration requirements, including prescriptive authority and collaborative agreement registration for advanced practice providers, state Medicaid portal enrollment, domain transfers, surrogacy requests, and Medicare enrollment through CMS/PECOS.

BHS Staff Credentialing

Manages NPI acquisition and state Medicaid enrollment for applicable behavioral health support staff. Tracks enrollment status through supplemental tracking tools and distributes recurring compliance reports, including missing NPI and Medicaid enrollment information, to HR and operational leadership for follow-up.

Facility Credentialing

Manages facility-level enrollment and maintenance within applicable state Medicaid systems, including linking servicing providers to facility records and maintaining accurate facility enrollment information.

Offboarding

Processes provider and BHS staff terminations by deactivating credentialing platform profiles and notifying applicable payers of provider departures in accordance with market-specific requirements.

Ongoing Maintenance & Recredentialing

Performs routine monitoring of OIG/SAM and NPDB databases and tracks provider recredentialing cycles, typically every three years. Monitors license and board certification renewal requirements and completes necessary updates to prevent credentialing or enrollment lapses.

Delegation of Authority

Completes credentialing documentation under applicable delegation of authority requirements and ensures activities remain compliant with delegated credentialing agreements.

Cross-Functional Collaboration

Partners with Human Resources, Talent Acquisition, Medical Leadership, and operational leadership to facilitate timely provider onboarding, resolve credentialing or compliance issues, and support new-hire orientation timelines.

Committee Participation & Reporting

Participates in quarterly Credentialing Committee meetings and prepares regular reporting on provider, BHS staff, and facility credentialing and enrollment status for Revenue Cycle Management (RCM) and operational leadership.

Process Documentation

Supports the development, implementation, and maintenance of standardized credentialing workflows, reference guides, process documentation, and Standard Operating Procedures (SOPs).

Other Duties

Performs other duties and responsibilities as assigned to support organizational and departmental objectives. This is a fully remote position in these states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, KY, LA, MD, ME, MI, MN, MT, NC, NJ, NY, OH, OR, PA, SC, TN, TX, VA, WA, WI

What You’ll Bring:

• High school diploma or equivalent required
• 2 years of experience in provider and/or facility credentialing, payer enrollment, or related managed care administrative work
• General knowledge of regulatory requirements related to credentialing and payer enrollment, including a solid understanding of Medicare, Medicaid, and managed care processes and rules
• Ability to research and interpret state licensing board requirements across provider types (MD, DO, NP, PA) and apply them accurately to credentialing decisions
• Experience working within a credentialing software platform (e.g., Medallion) or comparable credentialing management system
• Working knowledge of provider enrollment systems such as PECOS, CAQH, and state Medicaid provider portals
• Strong customer service orientation and soft skills, with comfort communicating by phone or text with physicians and providers to resolve credentialing questions and outstanding items, in addition to email-based correspondence
• Advanced user of Microsoft Office products, particularly Excel
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.

Would Be Great If You Had:

• Bachelor's degree in health care administration or a related field
• 3+ years of credentialing or payer enrollment experience within a behavioral health environment
• Familiarity with CAQH attestation processes and delegated credentialing requirements
• Experience supporting multi-market or multi-state credentialing and enrollment operations

What We Offer:

• Full-time only:Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company‑paid parental leave available to eligible employees
• All employees (Pool, Part-time and Full-time):Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.