Credentialing Coordinator

Behavioral Health Tech, Inc.; United States; Remote; USD 55,000 - 62,000; Full time

Job summary

A growing healthcare technology company is seeking a Credentialing Coordinator to enhance their Credentialing Operations team. In this role, you will support providers navigating credentialing inquiries, help streamline workflows, and ensure a positive provider experience through effective communication and resource management.

Qualifications

• 1-2 years of experience in healthcare credentialing or payor enrollment.
• Ability to manage a high volume of inbound questions with precision.
• Comfortable interacting with healthcare providers.

Responsibilities

• Serve as a liaison for internal and external stakeholders.
• Respond to provider inquiries within a 24-business-hour SLA.
• Support credentialing specialists as necessary.

Skills

Empathy

Organizational skills

Communication

Tools

HubSpot

Intercom

Job description

What You’ll Be Doing:

We’re looking for a Credentialing Coordinator to join our Credentialing Operations team. In this role, you’ll be the first line of support for providers who have questions about their credentialing process. You’ll help them navigate next steps, resolve issues quickly, and serve as a key voice of empathy and clarity. You’ll also surface themes from inquiries that help us streamline workflows and improve the provider experience across the board.

• Acting as Credentialing Department liaison for both internal and external stakeholders by monitoring and responding to provider inquiries
• Respond to provider inquiries about credentialing within a 24-business-hour SLA
• Use internal tools and documentation, such as HubSpot and Intercom to resolve questions with accuracy and professionalism
• Partner with the Support team to help train and upskill non-credentialing teammates on common credentialing issues
• Flag recurring themes or blockers to Credentialing leadership and help identify opportunities to improve automation
• Support the credentialing specialists and manager as necessary

The salary range for this position is $55,000 - $62,000 USD.

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.

You’d be a good fit if you...

• Have 1–2 years of experience in healthcare credentialing and/or payor enrollment
• Are confident interacting with healthcare providers and comfortable guiding them
• Can manage a high volume of inbound questions with empathy and precision
• Can communicate clearly in writing and verbally and you know how to explain things simply without oversimplifying
• Are organized, detail-oriented, and able to follow process flows accurately
• Thrive in a fast-paced, remote environment and are self-motivated and reliable

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

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