Credentialing Assistant

University of Maryland Medical System Corporation; Baltimore (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

University of Maryland Medical System Corporation seeks an Administrative Assistant to provide administrative and project support to the Medical Staff Services department for downtown and midtown offices. The role involves credentialing support, accounts payable processing, and credit card reconciliation, with discretion handling confidential information.

You will coordinate meetings, manage mail and central inboxs, respond to inquiries from health care entities, and maintain credentialing files

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• Proficiency with MS Office and Adobe Acrobat.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and handle multiple tasks.

Responsibilities

• Serve as administrative liaison internally and externally for departmental activities.
• Perform daily administrative tasks: mail, central inbox, phone calls.
• Greet visitors professionally per behavioral standards.
• Assist with credentialing and privileging processes for medical staff, residents, and allied professionals.
• Coordinate meetings: notifications, agendas, packets, and catering.
• Handle accounts receivable/payable functions for the department.
• Primary contact for credit card reconciliation for both offices.
• Maintain credentials files, records, and archiving.
• Prepare notices, rosters, and monthly compliance reports.

Skills

Multitasking

Confidentiality

Verbal communication

Written communication

Education

High School Diploma or GED

Associate's Degree preferred

Tools

MS Office

Adobe Acrobat

Email management

Job description

Job Requirements

• Under general supervision, provides administrative and project support to the downtown and midtown Medical Staff Services department and exercises judgement and initiative in arranging activities of a confidential nature that require an understanding of Medical Staff Services policies. Understanding of the credentialing process and ability to assist in aspects of the process. Assists with all matters pertaining to the credentialing and privileging of medical staff, residents, and allied health professionals. Assist with and lead credit card reconciliation and accounts payable process for the department.

Principal Responsibilities and Tasks

• Serves as administrative liaison internally and outside the organization regarding issues affecting departmental activities.
• Independently performs administrative tasks, daily processing of mail, processing of central email inboxes, answering telephone calls and referring when appropriate.
• Greets visitors in a positive, professional manner in accordance with UMMC behavioral standards.
• Researches, prepares, and responds to letters of inquiry from other health care entities relative to UMMC medical staff, residents, and allied health professional staff.
• Utilizes software system to identify medical staff members and their clinical privileges. As well as export and review of good standing practitioner information.
• Assists with coordination and preparation of standing and ad-hoc meetings, including meeting notification, preparation of agendas and meeting packets and arranging for catering.
• Compiles and processes all functions related to the Accounts Receivable and Payable areas for the department.
• Primary contact and responsible for credit card reconciliation for both downtown and midtown offices.
• Tracks compliance regarding required educational attendance for credentialed practitioners.
• Assists in preparation of notices, rosters, and monthly reports, including licensure and insurance expiration.
• Performs primary source verifications as assigned including system webcrawls for licensure, follow up with providers via electronic mail.
• Independently composes letters, reports or other documents often of a confidential nature... Deals discretely with confidential practitioner information including meetings, correspondence, quality documentation and credentialing issues.
• Maintains office records, credentials files, database, and equipment. Prepares files for archiving at predetermined time periods.
• Assists in plans and preparations for special departmental functions.
• Conducts special assignments as requested by departmental leadership, including annual social functions managed by the department.
• Performs independently numerous clerical duties as required using standard MS Office tools as well as Adobe Professional.

Education and Experience

• High School Diploma or equivalent (GED) required. Associate's Degree from an accredited institution/program preferred.

Knowledge, Skills and Abilities

• Proficiency in standard computer applications including MS Office suite applications.
• Highly effective verbal communications and writing skills.
• Must have ability to handle multiple tasks simultaneously and prioritize work assignments.
• Ability to maintain confidentiality.
• Highly developed interpersonal skills used in communicating harmoniously with diverse personalities of medical staff, hospital employees, and outside customers.