Credential Intake Assistant

Western Governors University; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative online university is looking for a Credential Intake Assistant responsible for processing and evaluating academic credentials while maintaining the integrity of student records. This is a full-time remote position based in the United States. Candidates should have a high school diploma, strong attention to detail, and excellent communication skills. The role provides competitive compensation and a comprehensive benefits package including health insurance and paid time off.

Benefits

Health, dental, and vision insurance

Flexible paid time off

Retirement savings plan

Qualifications

• Ability to manage multiple tasks and prioritize workload.
• Understanding of FERPA regulations.

Responsibilities

• Process and evaluate transcript and credential requests.
• Maintain records in compliance with laws and policies.
• Collaborate with team leads for question resolution.

Skills

Attention to detail

Analytical skills

Microsoft Office proficiency

Communication skills

Education

High school diploma or equivalent

Job description

Overview

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Services 203

Pay Range: $17.35 - $25.19

Job Description

INTERNAL APPLICANTS MUST APPLY BY: 2.11.26

Credential Intake Assistant

As a Credential Intake Assistant, you will help future students start their WGU journey on the right foot by ensuring their academic credentials and transcripts are requested, received, and recorded accurately. You will support the integrity of our academic records, apply university policies and regulations, and contribute to a smooth and timely evaluation experience for every prospective and continuing student you serve.

What you’ll do

• Process and evaluate transcript and credential requests for prospective and continuing students, ensuring each request is handled accurately and in a timely manner.
• Act as an individual contributor supporting a variety of routine and standardized responsibilities within the Credential Evaluation team.
• Maintain assigned aspects of the academic record by receiving and organizing student documentation under consideration for review, and accurately recording results in the appropriate systems.
• Maintain all pertinent records in compliance with federal and state laws, as well as university regulations and policies.
• Apply policies and procedures consistently so that requests are accurate, fair, helpful, and quick, working efficiently and reporting work time accurately to be good stewards of students’ tuition dollars.
• Collaborate with a team lead and supervisor/manager as needed to resolve questions, share information, and support team and department objectives.
• Perform other related duties as assigned in support of students and the Academic Records & Credentials function.

What you’ll bring

• High school diploma or equivalent.
• Demonstrated ability to analyze information, assess documentation, and come to appropriate, policy‑aligned conclusions.
• Strong attention to detail and accuracy, with the ability to maintain complete and compliant records while meeting quality assurance standards for accuracy and customer service.
• Ability to manage multiple tasks, prioritize workload effectively, and thrive in a challenging, fast‑paced environment with deadlines and defined work expectations.
• Proficiency in Microsoft Office and similar software applications, along with the ability to effectively use robust web‑based and networked applications to maintain and analyze information critical to daily work.
• Understanding of how to apply FERPA regulations and other relevant policies to business processes related to student records.
• Professional written and verbal communication skills, with receptiveness to feedback and coaching and the ability to work both independently and as part of a collaborative team.

Bonus points

• One or more years of related experience supporting records, credentials, or similar administrative processes.

What to expect

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, candidates will hear from a recruiter or hiring manager who will guide them through the process. We aim to communicate decisions promptly and respectfully.

Interview steps

• Introductory call with a recruiter
• Interview with the hiring manager
• Final interview

Work location

This is a full‑time, remote role based in the United States.

Visa sponsorship

While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.