Credential Analyst II

California State University- East Bay; Hayward (CA); On-site; USD 56,000 - 80,000; Full time

Benefits offered by this job

Tuition fee waiver

Health benefits

Paid holidays

Job summary

Cal State East Bay’s Graduate School of Education seeks a Credential Analyst II to oversee candidate files and interpret credentialing requirements for California credentials.

The role supports the Credential Student Service Center, provides advising to candidates, and conducts workshops for applicants finishing programs. It requires careful record-keeping and collaboration with faculty and external partners.

Qualifications

• Comprehensive knowledge of State standards and requirements for teaching credentials.
• Ability to interpret and apply state/university program requirements.
• Strong communication with department chairs, faculty, students, and the public.

Responsibilities

• Maintain continuous oversight of candidate files, transcripts, and documents.
• Advise candidates on credential requirements and pathways to completion.
• Conduct workshops for candidates and assist with admissions and applications.

Skills

Credentialing knowledge

Data management

Communication

Tools

PeopleSoft

Excel

PowerPoint

Word

Access

Job description

Salary and Benefits

Salary Range: $5,054.00 per month to $7,178.00 per month. PLEASENOTE: The starting salary placement depends on qualificationsand experience and is anticipated to be in the range of $5,054.00per month to $6,116.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b),dependent and health care reimbursement accounts, life insurance,vacation and sick, 14 paid holidays, one personal holiday andtuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total CompensationCalculator demonstrates the significance of our benefits package.

Classification

Credential Analyst II

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in theHayward hills with panoramic views of the San Francisco Bayshoreline. Situated above the city of Hayward, the campus offers anideal setting for teaching and learning and yet easy access to themany cities along the bay. The University has a satellite campus inConcord, a professional development center in Oakland and isangificant presence online. Founded in 1957, Cal State East Bay isone of 23 universities of the California State University system(CSU). Cal State East Bay is recognized as a regionally engaged andglobally oriented university with a strong commitment to academicinnovation, student success, engaged and service learning,diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on September4, 2026.

The Graduate School of Education (GSE) comprises three departments.The Office of the Associate Dean is responsible for the supervisingpersonnel, budget, and office functions of the Credential StudentService Center (CSSC). The CSSC provides services to all programsleading to a credential issued by the State of California and isthe direct link to the California Commission on TeacherCredentialing (CTC). The CSSC provides support to CSUEB departmentswith credential programs and serves the general public regardinginformation on certification policies and procedures. The officeadvises students about credential requirements; maintains accuratedata on enrollments and student progress; certifies readiness forfield experience; and processes all materials related to theapplication for a credential.

The Credential Analyst position is to maintain continuous oversightof candidate files; interpret laws and regulations for candidates,faculty, staff, and the general public; provide accurate advice tocandidates related to completion of credential programs; facilitatepresentations to prospective students and candidates finishing theprogram; provide candidates and team leaders with quarterly updatesof candidate progress; and issue documents to potential employersverifying program completion. Additionally, this position isresponsible for conducting the final review of candidates’ recordsto determine credential eligibility and for formally recommendingqualified candidates to the Commission for credentialissuance.

Responsibilities

Credential Evaluation

• Maintain continuous oversight of candidate files, includingtranscripts and other documents required by each credentialprogram.
• Accurately interpret and apply state, university and programrequirements for each credential program to assess documentedcandidate qualifications.
• Accurately inform candidates when documents are incomplete,inaccurate, or missing.
• Process applications for admission.
• Process credential applications and update records.

Advisement

• Interpret laws and regulations to advise candidates regardingcoursework necessary to meet California credentialingrequirements.
• Conduct workshops for candidates who have completed theprogram.
• Advise out-of-state and out-of-country trained candidates onprocedures to obtain initial California credentials.
• Assist faculty members, other staff, and administrators ininterpreting state requirements on all certifications.
• Provide on-call advice to credential holders of renewalprocesses and requirements.

Admissions

• Assist with processing admissions for all programs.
• Assist with Peoplesoft coding for completers.

Classroom Presentations

• Advise and hold Q&A sessions with completing students toassist in the actual application process and review requirementsfor added authorizations.
• Inform candidates regarding any pending regulatorychanges.
• Effectively communicate with credential candidates, faculty,staff, other institutions, employers and service users.
• Facilitate presentations for prospective students.

Updates/Reporting

• Conduct updates of candidate records to document progress.
• Provide accurate reports of progress to candidates and facultyadvisors.
• Assist with gathering data for reports required for ChancellorsOffice, State, and Federal Agencies.

Authority to Recommend Issuance of Credentials

• Final review of student records to determine eligibility forcertification.
• Full authority to notify and submit online recommendations tothe California Commission on Teacher Credentialing that acredential, certificate or teaching permit be issued to anapplicant.

Verifications

• Issue verification of program completion to candidates, schooldistricts, and county offices of education, providing a basis foremployment to our teachers.

Minimum Qualifications

Knowledge

• Comprehensive knowledge of State standards and requirements forthe full range of teaching credentials.
• Thorough knowledge of educational practices related toemployment of teachers with credentials, certificates, or permitsin the California school systems.
• A comprehensive understanding of the credentialing process;thorough knowledge of school internship programs.
• A general knowledge of teacher preparation programs.

Experience

• Equivalency of two years of experience in the review, analysis,evaluation or processing applications for teaching credentials,certificates or permits.
• Equivalency of one year of the above required experience may beequated with any combination of the following:
  • Two years of experience processing academic records todetermine eligibility for admissions or degrees. One year ofcollege level education (full-time equivalent) may be equated forup to one year of the academic record processing experience OR
  • Two years of experience performing technical, clerical orsecretarial duties involving formulation, revision orinterpretation of academic requirements or courses. One year ofcollege level education (full-time equivalent) may be equated forup to one year of the technical, clerical or secretarialexperience.

Preferred Skills and Knowledge

• Demonstrates ability to understand and use data managementsoftware systems used for the Credential Student ServiceCenter.
• Demonstrates ability to communicate effectively, orally and inwriting, with department chairs, faculty, students, the universitycommunity, and the general public.
• Demonstrates ability to use CSU East Bay computer-based toolssuch as: PeopleSoft, Singularity and the Credential ServicesStudent Center designed Database (MyCOE) and acknowledgement ofcomputer applications such as: MS Word, Excel, Access, PowerPointand Internet.
• Demonstrates ability to work independently and handle multiplepriorities and projects and the ability to organize and prioritizeworkload to meet deadlines.
• Demonstrates ability to maintain a high level ofconfidentiality and appropriately handle sensitive communicationsaccording to the Family Educational Rights and Privacy Act.
• Demonstrates the ability to advise applications, candidates,and students on the routes to certification.
• Demonstrates troubleshooting skills and resolve difficultsituations.
• Demonstrates ability to understand CTC and CAEO accreditationpolicies/procedures.
• Demonstrates a knowledge of California’s teaching credentialrequirements, including Teaching Performance, Assessment, and theassociate Teaching Performance Expectation.
• Demonstrates knowledge acquired from attending the annualconference training with the Credential Counselors and Analyst ofCalifornia (CCAC) and the Commission on Teacher Credentialing(CTC), the state agency that oversees education preparationprograms.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan,as appropriate), that may include, but is not limited to: criminalrecords check, verification of academic credentials, licenses,certificates, credit history, professional references and/orverification of work history is required for employment. Cal StateEast Bay will issue a conditional offer of employment to theselected candidate, which may be rescinded if the background checkreveals disqualifying information, and/or it is discovered that thecandidate knowingly withheld or falsified information.Unsatisfactory results may also affect the continued employment ofcurrent Cal State East Bay employees who were conditionally offeredthe position.

All background checks are conducted through the university'sthird-party vendor, Accurate. LiveScan is conducted through theUniversity Police Department.

EEO Statement

All university programs and activities are open and available toall regardless of race, sex, color, ethnicity or national origin.Consistent with California law and federal civil rights laws, CalState, East Bay provides equal opportunity in education andemployment without unlawful discrimination or preferentialtreatment based on race, sex, color, ethnicity, or national origin.Our commitment to equal opportunity means ensuring that everystudent and employee has access to the resources and support theyneed to thrive and succeed in a university environment and in theircommunities. The CSU complies with Title VI of the Civil Rights Actof 1964, Title IX of the Education Amendments of 1972, theAmericans with Disabilities Act (ADA), Section 504 of theRehabilitation Act, the California Equity in Higher Education Act,California’s Proposition 209 (Art. I, Section 31 of the CaliforniaConstitution), other applicable state and federalanti-discrimination laws, and CSU’s Nondiscrimination Policy. Weprohibit discriminatory preferential treatment, segregation basedon race or any other protected status, and all forms ofdiscrimination, harassment, and retaliation in all universityprograms, policies, and practices.

Other Information

All California State University campuses, including Cal State EastBay, are smoke and tobacco-free. For more information, please visitour website here.

In compliance with state and federal crime awareness and campussecurity legislation, including The Jeanne Clery Disclosure ofCampus Security Policy and Crime Statistics Act, the Cal State EastBay Annual Campus Security Report is available here.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff orManagement positions, and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandatedreporter under the California Child Abuse and Neglect Reporting Actand will be required to comply with requirements set forth in theCSU Executive Order 1083 as a condition of employment.

Advertised: August 20, 2026 (9:00 AM) Pacific DaylightTime

Applications close: