Creator Operations Manager - Capcut

ByteDance; Los Angeles (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic team at an innovative company that inspires creativity through video editing. This role focuses on empowering creators by leading their onboarding and support, analyzing their needs, and shaping the ecosystem with tailored product features. Ideal candidates will have a passion for content creation, exceptional communication skills, and the ability to thrive in a fast-paced environment. If you are motivated to make an impact and help creators succeed, this opportunity is perfect for you!

Qualifications

• Fluent in English with strong communication skills.
• Bachelor's degree with experience in content creation preferred.

Responsibilities

• Lead onboarding and support for PGC creators on the platform.
• Analyze creator needs and enhance their journey with tailored solutions.
• Plan and execute product features suited to creators’ needs.

Skills

Communication Skills

Project Management

Collaboration

Adaptability

Education

Bachelor’s degree or higher

Job description

Responsibilities

About CapCut: CapCut team's mission is to inspire video creation by providing users with a wide range of video editing functions and easy-to-use video templates. We aim to build the best and most localized editing experience, to help users catch up with the trend and express themselves.

Responsibilities

1. Empower Creators: Lead the onboarding, engagement, and support of a sub-cohort of PGC creators, ensuring they thrive on our platform. Tasks include identifying potential creators, building relationships, and increasing high-quality content submissions.
2. Solve Challenges: Analyze creator needs and pain points using qualitative and quantitative insights. Work with cross-functional teams to enhance the creator journey (tools, reviews, traffic) and implement tailored solutions.
3. Shape the Ecosystem: Plan and execute product features suited to creators’ needs. Collaborate with regional teams to ensure smooth execution, provide actionable feedback, and support creators through innovative tools and resources.

Qualifications

Minimum Qualifications:

1. Fluent in English, with the ability to navigate a global, English-speaking work environment.
2. Bachelor’s degree or higher, with a strong passion for content creation and a deep understanding of creators’ needs. Previous experience in creator/content/event operations is highly preferred.
3. Exceptional communication, collaboration, and project management skills; a goal-driven, self-motivated attitude.
4. Resilient and adaptable to fast-paced work environments, with high standards and a proactive mindset.

Preferred Qualifications:

1. Bonus points for being a content creator yourself or a frequent user of international content platforms.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China