Creator Operations Associate - USDS

TikTok; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading tech company is seeking a professional to support creator growth and community management. This role involves designing scalable solutions, overseeing communications, and collaborating with various teams to enhance product adoption among creators in the U.S.

Qualifications

• 1-3 years of related experience.
• Experience with influencer management in developer or creator ecosystems.

Responsibilities

• Oversee communications for product adoption and community management.
• Design and launch creator communities for onboarding and education.
• Collaborate with cross-functional teams to develop solutions.

Skills

Communication

Problem Solving

Community Building

Education

Bachelor’s degree

Job description

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Responsibilities

• Serve as a key USDS partner for the Creator Product Adoption team, supporting the US execution of growth programs and vertical priorities.
• Oversee communications, in-app and offline, to US Creators for product adoption and community management needs.
• Design and launch creator communities to onboard, support, and educate emerging and established creators at scale.
• Design and implement scalable program solutions for US product & creator needs, helping drive creator growth and retention.
• Measure and track the success of growth programs and community management over time, drawing insights for future projects from qualitative and quantitative metrics.
• Solicit, organize, and contextualize feedback from the creator community to support product development.
• Collaborate with cross-functional teams and stakeholders, such as Data & Analytics and Product, to identify critical US Creator questions, ultimately designing, building, and developing solutions for the US market.

Qualifications

Minimum Qualifications:

• Bachelor’s degree or above in related fields or equivalent experience (1-3 years).
• Great written and spoken communication skills to influence product partners and company decisions.
• Demonstrated experience in community building and engagement.
• Ability to manage multiple projects simultaneously.
• Results and solution-oriented professional who has a knack for building solid relationships on both the creator and business level.
• Outstanding communication, presentation, and problem-solving skills.
• Experience with influencer management in developer or creator ecosystems.

Preferred Qualifications:

• Experience in creator management.
• Experience in insights & reporting.

About USDS

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions, and more.

Data Security Statement

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA