Creator Operations Associate - USDS

TikTok; Los Angeles (CA); Hybrid; USD 68,000 - 102,000; Full time

Job summary

A leading company in the tech industry is seeking a Community Manager to empower creators and enhance collaboration within the TikTok ecosystem. The role involves overseeing communications, designing community programs, and measuring success to drive growth. Candidates should have strong communication skills and experience in community building, with a Bachelor's degree required. This position follows a hybrid work schedule, requiring in-office attendance three days a week.

Benefits

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time

Qualifications

• 1-3 years of experience in related fields.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Serve as a key partner for the Creator Product Adoption team.
• Design and launch creator communities to support creators.
• Measure and track the success of growth programs.

Skills

Communication

Community Building

Problem Solving

Education

Bachelor’s degree

Job description

Responsibilities
Team Intro
The content operations team is a global team responsible for empowering and incubating the creator community to grow within the TikTok ecosystem.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
- Serve as a key USDS partner for the Creator Product Adoption team, supporting the US execution of growth programs and vertical priorities
- Oversee communications, in-app and offline, to US Creators for product adoption and community management needs
- Design and launch creator communities to onboard, support and educate emerging and established creators at scale
- Design and implement scalable program solutions for US product & creator needs, helping drive creator growth and retention
- Measure and track the success of growth programs and community management over time, drawing insights for future projects from qualitative and quantitative metrics
- Solicit, organize, and contextualize feedback from the creator community to support product development
- Collaborate with cross-functional teams and stakeholders, such as Data & Analytics and Product, to identify critical US Creator questions, ultimately designing, building and developing solutions for the US market.

Qualifications
Minimum Qualifications:
- Bachelor’s degree or above in related fields or equivalent experience (1-3 years)
- Great written and spoken communication skills to influence product partners and company decisions
- Demonstrated experience in community building and engagement
- Ability to manage multiple projects at the same time
- Results and solution-oriented professional who has a knack for building solid relationships on both the creator and business level
- Outstanding communication, presentation and problem-solving skills
- Experience with influencer management in developer or creator ecosystems

Preferred Qualifications:
- Experience in creator management
- Experience in insights & reporting

About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA


Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $68640 - $101333 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.