Creator Manager - TikTok Shop

TikTok; Los Angeles, New York (CA, NY); On-site; MXN 600,000 - 900,000; Full time

Job summary

TikTok is seeking a passionate Creator Manager to join our operations team in Mexico City. You will identify, onboard, and incubate e-commerce creators, helping them improve sales performance across verticals and align with campaigns and content formats.

You will collaborate with Category, Marketing, and Campaign operations to match creators with opportunities, provide ongoing education, and ensure compliance with platform policies.

Qualifications

• Strong strategic thinking and problem-solving skills with the ability to translate data into actionable plans.
• Service-oriented mindset, patience, and excellent communication to support and educate creators.
• Proficient in data analysis and comfortable using metrics to drive decisions.

Responsibilities

• Identify, onboard, and incubate e-commerce creators within specific verticals to drive sales growth.
• Develop and implement strategies to scale creator success, leveraging data insights to guide decision-making.
• Collaborate with cross-functional teams (Category, Marketing, Campaign operations) to match creators with suitable content opportunities and promotional activities.
• Provide ongoing education and support to creators, helping them optimize content strategy, understand platform rules, and improve performance.
• Work with the content moderation team to ensure creators adhere to platform guidelines and policies.

Skills

Strategic thinking

Communication skills

Fast learner

Team player

Data analysis

Job description

Team Intro The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

We are looking for a passionate and strategic Creator Manager to join our team. You will be responsible for discovering, incubating, and educating e-commerce creators, with a focus on helping vertical creators improve their sales performance. You will collaborate closely with industry teams to match high-potential creators with quality content formats, including short videos and live streaming. Additionally, you will support major campaigns, marketing initiatives, and creator education efforts by providing relevant content and guidance. A key part of your role will be working with the content moderation team to educate creators on platform policies and ensure compliance.

Responsibilities

• Identify, onboard, and incubate e-commerce creators within specific verticals to drive sales growth.


• Develop and implement strategies to scale creator success, leveraging data insights to guide decision-making.


• Collaborate with cross-functional teams (Category, Marketing, Campaign operations) to match creators with suitable content opportunities and promotional activities.


• Provide ongoing education and support to creators, helping them optimize content strategy, understand platform rules, and improve performance.


• Work with the content moderation team to ensure creators adhere to platform guidelines and policies.

Qualifications

Minimum Qualifications

• Strong strategic thinking and problem-solving skills, with the ability to translate data into actionable plans.


• Service-oriented mindset, patience, and excellent communication skills to support and educate creators.


• Fast learner who can quickly absorb information and effectively teach others.


• Team player with a strong sense of responsibility and a positive, can-do attitude.


• Proficient in data analysis and comfortable using metrics to drive decisions.

Preferred Qualifications

• 3+ years of experience in operations or partner management


• Able to establish contact, build up trust with creators, and provide complete support on platform training, creator engagement activities.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request