Creative Technologist- Agentic

JPMorgan Chase & Co.; Plano (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Creative Technologist within the Design and Customer Experience team to shape user experiences across products and services.

You will blend business needs with user insights, leveraging design and software development expertise to tackle diverse challenges across multiple technologies. You will drive end-to-end initiatives, provide technical guidance, and collaborate with product, design, and engineering teams to deliver customer-centric solutions.

Qualifications

• Formal training or certification in software engineering with 5+ years of applied experience.
• Hands-on experience delivering system design, application development, testing, and ensuring operational stability.
• Advanced in one or more programming languages.
• Deep knowledge of cloud, AI/ML, mobile or related disciplines.
• Ability to tackle design and functionality problems independently.
• Experience creating visual representations of user journeys (storyboards, wireframes, prototypes).
• Experience in inclusive design and accessibility guidelines.
• Developing experiences aligned with transformational innovation and north star representations.

Responsibilities

• Influence product design decisions, application functionality, and technical operations.
• Develop and execute customer experience strategies for complex projects.
• Diagram service flows, design wireframes, and prototype interactions for key touchpoints.
• Provide technical guidance to business teams, contractors, and vendors.
• Collaborate with cross-functional teams to integrate UX into product development.
• Analyze market trends and user research data to inform design decisions.

Skills

Software engineering

System design

Application development

Testing

Operational stability

Programming languages

Independent problem solving

User journeys visualization

Inclusive design

North star representations

Tools

Figma

FigJam

Job description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights using the latest technologies.

As a Creative Technologist within the Design and Customer Experience (DCE) team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and software development, you will help drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications.

Job responsibilities

• Drives decisions that influence the product design, application functionality, and technical operations and processes

• Develop and execute customer experience strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas

• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end initiatives within a specific domain.

• Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors

• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions

• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience

• Hands-on practical experience delivering system design, application development, testing, and operational stability

• Advanced in one or more programming language(s)

• Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

• Ability to tackle design and functionality problems independently with little to no oversight

• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into solutions

• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making

Preferred qualifications, capabilities, and skills

• Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholders

• Expert in the latest AI technologies and trends including Claude, ChatGPT, and other LLMs.

• Broad skillset with an adaptable, product-oriented mindset and a love for learning

• Expert using Figma and FigJam

• Experience in conversation design and/or chatbots