Creative Tech

ABC Financial Services; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a purpose-driven company dedicated to customer focus and passion! This role involves managing electronic documents, processing orders, and assisting clients with their needs. You'll thrive in a collaborative environment, working alongside account managers and implementation teams to ensure compliance and quality. With opportunities for growth and a culture that values diversity, you'll find a fulfilling career path here. Enjoy competitive pay, benefits, and a supportive workplace that prioritizes your well-being. If you're ready to make an impact, this is the place for you!

Benefits

Accrual of PTO

Days of Disconnect

Parental & Pawternity Leave

Quarterly Fitness Reimbursement

Discounts with Partners

Medical/Dental/Vision Coverage

Employee Assistance Program

Calm App Subscription

Qualifications

• Excellent organization and communication skills are essential.
• Strong analytical and troubleshooting skills required.
• Proficiency in documentation tools like Adobe Suite preferred.

Responsibilities

• Answer calls and assist with implementation of changes.
• Process incoming agreement orders and track their status.
• Build and maintain electronic documents in Datatrak.

Skills

Organization Skills

Communication Skills

Analytical Skills

Troubleshooting Skills

Customer Service Orientation

Attention to Detail

Typing Speed (40 WPM)

Education

Bachelor’s Degree or Equivalent Work Experience

Tools

Adobe Suite

One Note

Microsoft Office Suite

Datatrak

iSeries 870

ServiceNow

Job description

Company : ABC Fitness Solutions

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

This position is directly responsible for the creation, maintenance, and state compliance of electronic and paper documents, processing orders, and taking inbound calls regarding this departments responsibilities. This position is responsible for conferring with account executives, account managers, onsite implementation managers, other client implementation employees and clients to collect and implement requirements set by the client as required by the State Attorney General/Consumer Affairs Office.

WHAT YOU’LL DO:

• Answer incoming calls to the Electronic Agreement Entry (EAE) call queue and assist with taking calls from internal and external clients to aid in the implementation of changes
• Process incoming agreement orders and reorders and track throughout set up process, shipping and communication
• Build, maintain, update and implement the Electronic Documents and their functionality in Datatrak, including all legal requirements, templates and branding
• Cross train and communicate with Product Implementation employees on template creation, and the EAE workflow
• Take calls from account executives, account managers, field support technicians and clients to implement changes to the templates
• Field questions pertaining to the clients EAE templates and EAE branding
• Provide daily and monthly reports for external teams as needed
• Provide updates on progress of templates, EAE branding, order delivery status, current location, estimated delivery dates, etc…
• Stay current and knowledgeable on all ABC products
• Attend scheduled training sessions
• Participate in department meetings
• Contribute to product development discussions

WHAT YOU’LL NEED:

• Bachelor’s Degree or work experience equivalent (2 years)
• Must type 40 WPM
• Excellent organization, communication, phone, and writing skills with passion for good design and strong attention to detail
• Strongly developed analytical and troubleshooting skills
• Ability and desire to learn complex systems quickly
• High proficiency in documentation tools such as Adobe Suite and One Note
• Must be customer focused and service oriented
• Must be able to organize, prioritize, multi-task and complete work with multiple deadlines
• Must be able to work effectively under frequent interruptions and changing requirements
• Computer skills in the Windows environment

AND IT’S GREAT TO HAVE:

• Knowledge of iSeries 870, CRM, ServiceNow, Microsoft Office Suite products, Outlook, Adobe Creative Suite, and Datatrak.
• Some previous Adobe InDesign, Adobe PageMaker and Adobe Acrobat Experience (preferred but not required).

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset

• Time Off – ability to accrue PTO!

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!

• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement

• Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.

• Medical/Dental/Vision coverage

• EAP – we get you help when you need it. Period.

• Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

• And more! – so many benefits we couldn’t even fit them all here!

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $16.50 -- $20 USD hourly. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!