Creative Studio Solution & Onboarding Product Manager

ResponsiveAds; New York (NY); On-site; USD 102,000 - 260,000; Full time

Job summary

A leading company in ad technology is seeking a Product Manager to enhance their customer onboarding process. This role requires creativity, technical knowledge, and strong communication skills to document solutions and train clients on their innovative SaaS products. Join a small, dynamic team committed to delivering exceptional client experiences.

Benefits

Flexible work and vacation time

Generous paid time off

Support for continuous learning

Merit-based pay increases

Paid parental leave policies

Qualifications

• Experience in building tutorials for web-based academies.
• Proven track record of training and education.
• Strong user of design tools and excellent communication skills.

Responsibilities

• Documenting solutions and supplying educational tools for clients.
• Managing client interactions and onboarding processes.
• Creating mini-video tutorials and training materials.

Skills

Creativity

Communication

Problem-solving

Technical writing

Video production

Presentation skills

Education

Minimum 3 years in HTML5 ad development

Minimum 3 years of technical writing

Tools

Adobe products

Figma

Sketch

Google Web Designer

Job description

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ResponsiveAds is an advanced creative ad technology suite to produce immersive rich-media responsive display ads that outperform the standard IAB engagement by 20x. We are aggressively looking to expand our bespoke solutions team with individuals passionate about building our customer onboarding process with existing and new clients. The company offers a combination of self-serve studio products (SaaS), 3rd party fluid ad serving, and a full-service rich-media creative development offering. The role enables this individual to work across all areas as a technical trainer and learning designer documenting all solutions and supplying educational tools for our clients.

A must requirement includes a high degree of creativity and an innovative mindset with quick learnability around the ad creative design and operations processes.

This role will be a constant balancing act between the day-to-day of all of the client interactions of onboarding, template specification development, training, and documentation in both written and video form of the "New" Studio 4 self-serve creative automation product. He/she must be willing to roll up their sleeves and work with the product in a small virtual start-up environment with the developers and producers of the SaaS product

Background

• Minimum 3 years in HTML5 ad development or Product Management of a Design Platform
• Minimum 3 years of technical writing, video production and content development around Saas self-serve tools and web applications
• Track record of problem-solving and delivering results
  
  
  

Requirements

• Proven track record of training, education, and building tutorials for a web-based academy
• Proven track record of building mini-video tutorials
• Strong user of Adobe products (e.g Photoshop), Figma, Sketch, or Google Web Designer
• Organized and good at presenting in a step-by-step manner
• A highly innovative, quick learner of new tools and features
• Great communicator with both written and very presentation skills
• Must be creative and a good communicator with external partners on a day-to-day basis
• Very punctual and have several years of managing and dealing with clients
• A start-up mentality and a flexible approach to unpredictable complex situations
• Passionate to get the best job done with a customer-first attitude
  
  
  

Additional Requirements

• Basic front-end Responsive Web App product management skills, design, and development
• Design experience with HTML5, CSS, and advanced ad tech systems
• Experience with ad operations and trafficking ads a plus
• Must be flexible to work with different virtual teams
• The individual must be willing to go the extra mile with a mindset of customers first with very high-maintenance brand-perfect clients
  
  

As the ResponsiveAds team is small, this individual will be the overall owner of the solutions for clients of the ResponsiveAds business.

Benefits

Some reasons why you'd want to work with us:

• You want to play a big part in a small but profitable company that is an industry leader
• You do your best in a setting where excellent work is what's valued—not face time (a good work-life balance is just how we do things!)
• You value authenticity and a work environment that values who you are and what you can do
• You're looking for a big challenge that involves lots of variety, collaboration, inventiveness, and on your toes thinking
• You want to work alongside a diverse group of people who are passionate, friendly, and helpful
• We have been a fully remote team from the start 6+ years
  
  

Our benefits include:

• A strong commitment to work-life balance. We provide a flexible work and vacation time
• Generous paid time off and flexible work-from-home policies
• Offer the ability to take educational courses and support your continuous learning
• Continuous merit-based pay increases
• Stipend paid parental family leave policies to support you during major life events

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  IT Services and IT Consulting

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