Creative Operations Lead — Intake, Process & Dashboards

Softline Solutions; Glendale (CA); On-site; USD 110,000 - 145,000; Full time

Job summary

Softline Solutions is seeking a Creative Project Manager in Glendale, California to govern the day-to-day flow of work across Softline Creative for multiple brands. You will own the intake front door, establish and enforce processes, and coordinate cross-functional teams including Brand Marketing and Paid Media.

You will lead governance of Jira and Confluence, maintain templates, fields, and dashboards, and surface capacity risks early to prevent missed deadlines.

Qualifications

• 3 to 5 years of experience in creative production or project management in an agency or in-house environment.
• Expert or highly proficient with Jira and Confluence.
• Excellent written and verbal communication with the ability to flex between conversational and structured communication.
• Strong sense of pace and prioritization in a multi-brand, multi-channel environment.

Responsibilities

• Own the intake front door for all creative requests across brands and stakeholder teams.
• Govern process and templates across Jira and Confluence; maintain master backlog with clear ownership.
• Build and tune Jira workflows, fields, filters, automations, and dashboards for the Creative organization.
• Run intake jam sessions with stakeholders to keep templates and routing in sync with reality.
• Maintain dashboards and reports on capacity, throughput, cycle time, and backlog health.
• Document new ways of working and coach stakeholders through the change.

Skills

Communication

Prioritization

Stakeholder management

PM / process design

Tools

Jira

Confluence

Job description

Softline Solutions is seeking a Creative Project Manager in Glendale, California to govern the day-to-day flow of work across Softline Creative for multiple brands. You will own the intake front door, establish and enforce processes, and coordinate cross-functional teams including Brand Marketing and Paid Media.

You will lead governance of Jira and Confluence, maintain templates, fields, and dashboards, and surface capacity risks early to prevent missed deadlines.