Creative Operations Lead: Brand Campaigns & Launches

URBN Urban Outfitters, Inc.; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

PTO (paid time off)

Employee discounts

Job summary

URBN Urban Outfitters, Inc. is seeking a Creative Operations Manager for Nuuly to orchestrate high-volume marketing and merchandising projects from briefing to launch.

You will drive cross-functional collaboration across web/app, CRM, paid social, and product collaborations, ensuring timelines and quality are met. You will manage schedules in Asana, review design handoffs in Figma, and partner with the Associate Director to optimize workflows and deliver brand-aligned campaigns.

Qualifications

• 4+ years of experience in project management, creative operations, or marketing operations.
• Proficiency in Asana or similar project management tool.

Responsibilities

• Own end-to-end project management for seasonal and always-on initiatives across web/app, CRM, paid social, and product-exclusive collaborations, from brief intake through launch.
• Intake and clarify briefs from marketing and merchandising partners, defining scope, deliverables, owners, and deadlines.
• Build and maintain workback schedules and calendars, keeping multiple projects on track.
• Track and prioritize requests, balancing team capacity and resourcing across creative, marketing, merchandising, and studio partners.
• Partner with the Associate Director to plan and execute brand awareness campaigns, including timelines and launch readiness.
• Communicate status, risks, and changes clearly to stakeholders and leadership.
• Manage tasks in Asana, keeping them accurate and easy to follow.
• Use Figma to review work in progress and understand design handoffs.

Skills

Project management

Cross-functional collaboration

Communication

Organization

Tools

Asana

Monday.com

Workfront

Smartsheet

Jira

Figma

Google Workspace

Job description

URBN Urban Outfitters, Inc. is seeking a Creative Operations Manager for Nuuly to orchestrate high-volume marketing and merchandising projects from briefing to launch.

You will drive cross-functional collaboration across web/app, CRM, paid social, and product collaborations, ensuring timelines and quality are met. You will manage schedules in Asana, review design handoffs in Figma, and partner with the Associate Director to optimize workflows and deliver brand-aligned campaigns.