Creative Operations Associate

Shown Media LLC; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Shown Media LLC, an NYC-based marketing agency and creative studio, is seeking a Creative Operations Associate to support the Head of Creative Operations and help build infrastructure for a 100+ person agency.

You will optimize AI tooling, enforce quality standards, and act as a hands-on executor during peak seasons to keep projects on track. This role requires an organized, proactive mindset and strong agency/campaign experience.

Qualifications

• You love building systems, organizing chaos, and making teams faster and smarter.
• Strong understanding of marketing workflows from performance media to high-production launches.
• Comfort with modern project management tools and AI solutions.

Responsibilities

• Support cross-departmental operations and oversee workflows between performance marketing and launch strategy teams.
• Build and maintain our process infrastructure and integrate new AI tooling across departments.
• Enforce execution quality across client services and deliverables.

Skills

Operational mindset

Agency/creative experience

Tech & AI fluency

Adaptability

Extreme attention to detail

Job description

Shown Media is an NYC-based marketing agency and creative studio that partners with category-defining tech companies to engineer virality around fundraise announcements and product launches, while also running a highly successful UGC Ads division.

We recently scaled to over 100 employees, creating campaigns that dominate X (Twitter) and LinkedIn feeds—regularly reaching millions of views. Our Emmy-winning creative team is the backbone of every campaign, combining storytelling, design, and distribution to drive outsized impact.

See our work: https://shownmedia.com/

Role Overview

As we continue our rapid growth, we are looking for a highly organized and proactive Creative Operations Associate to serve as the right hand to our Head of Creative Operations.

Because our Head of Creative Operations bridges the gap between our two main products (UGC Ads and Viral Launches), this role requires someone who can seamlessly navigate different departments. You won't just be managing tasks—you will be helping build the infrastructure of a 100+ person agency, optimizing AI tooling, enforcing quality standards, and occasionally rolling up your sleeves to keep projects on track.

What You’ll Do

• Support Cross-Departmental Operations: Assist the Head of Creative Ops in overseeing workflows between the performance marketing and launch strategy departments.
• Build and Maintain Creative Systems: Help manage our process infrastructure and integrate new AI tooling across departments to increase efficiency.
• Enforce Quality Control: Act as a second set of eyes to help set and enforce the execution-quality bar across client services and deliverables.
• Step In and Execute: Act as a hands‑on executor and project manager during peak seasons or overflow to ensure delivery timelines are met.

What You Bring

• Operational Mindset: You love building systems, organizing chaos, and finding ways to make teams work faster and smarter.
• Agency/Creative Experience: A strong understanding of marketing workflows, from performance media and UGC to high‑production launches.
• Tech & AI Fluency: You are comfortable working with modern project management tools and are eager to implement AI solutions to streamline creative work.
• Adaptability: Ability to work quickly, pivot when needed, and thrive in a fast‑paced, high‑growth environment.
• Extreme Attention to Detail: You catch the small things before they become big problems and hold a high standard for output.

Location

On‑site - New York, United States