Creative Hospitality

Galileo; Tampa (FL); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Coverage

Flexible Spending Account

Health Savings Account

401K with employer match

Disability & Life Insurance

Paid parental leave

Generous PTO

Job summary

Galileo Health is seeking friendly, customer-focused professionals to join our remote team, helping patients navigate care and insurance with personalized support.

This fully remote role offers $20–$22/hour, a comprehensive benefits package including medical, dental, and vision insurance, HSA/FSA, 401(k) with employer match, disability and life insurance, paid parental leave, and generous PTO. You’ll work with a collaborative team to improve patient experiences across our network.

Qualifications

• Customer service experience preferred.

Responsibilities

• Provide Personalized Support: Understand each person you assist, recognize their unique circumstances, and offer exceptional service.
• Facilitate Connections: Guide individuals to Galileo services and teams, including clinical and administrative support, such as processing insurance authorizations and collecting medical records.
• Enhance Experiences: Build strong relationships, pay attention to details, and continually seek ways to improve processes and patient experiences.

Job description

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

Discover a Fulfilling Career with Galileo

Are you a hospitality professional yearning for a meaningful role that offers a better schedule and a chance to make a real impact? At Galileo, we're transforming healthcare, and we invite you to bring your exceptional customer service skills to our mission.

Join Us as a Creative Hospitalitarian

At Galileo, we believe healthcare is more than appointments and prescriptions—it's about creating personalized experiences that empower people on their health journey. We're looking for individuals who are passionate about making others feel cared for and are eager to be part of a team that's changing the face of healthcare.

What You'll Do:

• Provide Personalized Support: Understand each person you assist, recognize their unique circumstances, and offer exceptional service that goes beyond expectations.
• Facilitate Connections: Guide individuals to the appropriate Galileo services and teams, including clinical and administrative support. This may involve tasks like processing insurance authorizations and collecting medical records.
• Enhance Experiences: Build strong relationships, pay attention to the details, and continually seek ways to improve our processes and the experiences of those we serve.

Why You'll Love Working with Us:

• Meaningful Impact: Use your skills to make a tangible difference in people's lives.
• Balanced Schedule: Enjoy a work schedule that gives you flexibility and eliminates late-night or early-morning shifts.
• Growth Opportunities: Be part of a forward-thinking company with a clear path for advancement.
• Collaborative Environment: Work alongside like-minded individuals passionate about transforming healthcare.

About You:

• You're driven by a genuine desire to help people and believe in providing personalized solutions.
• Navigating complex systems energizes you, and you're excited to assist others in this journey.
• You thrive in a fast-paced environment, delivering high-quality support consistently.
• Your communication skills are top-notch, and you pay meticulous attention to detail.
• You're excited to spend some time in our office collaborating with your team.
• You may not have a healthcare background, but you're eager to learn and contribute.
• Being bilingual in English and Spanish is a plus!

Location:

This is a fully remote position.

Compensation:

$20-22 per hour based on experience, location, and market dynamics

• Health Coverage: Medical, Dental, and Vision insurance
• Financial Wellness: Flexible Spending Account, Health Savings Account, and 401K with employer match
• Security: Company-paid Short-Term Disability, Long-Term Disability, AD&D, and Life Insurance
• Family Support: Up to 12 weeks of paid parental leave
• Paid Time Off: Generous PTO to support your work-life balance

How We Hire

Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.

We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigationand obtain more information regarding online scams at theFederal Trade Commission.