Creative Custom Operations Coordinator (Embroidery)

Sun Mountain Sports; Missoula (MT); On-site; USD 20,000 - 29,000; Full time

Job summary

Sun Mountain Sports in Missoula, MT seeks a Custom Operations Coordinator for the customization department. This full-time, in-office role supports setup and execution of embroidered and heat transfer products, delivering high-quality customer experiences and growth in golf custom orders.

The successful candidate will manage custom orders end-to-end, coordinate with the embroidery team, maintain customer records, and create digital mockups in Illustrator, while providing proactive,

Qualifications

• Minimum high school diploma; customer service experience preferred.
• Experience delivering excellent customer service.
• Ability to work in a fast-paced environment.
• Detail-oriented and proactive.
• Strong verbal and written communication.
• Team player with collaborative spirit.

Responsibilities

• Coordinate custom orders and embroidery setup.
• Maintain accuracy of customer information.
• Support internal/external sales with Microsites.
• Prepare digital mockups in Illustrator.
• Provide outstanding customer service and timely updates.
• Collaborate with warehouse embroidery team.
• Ensure on-time delivery and order accuracy.

Skills

Customer service

Teamwork

Attention to detail

Communication skills

Proactive

Organization

Education

High school diploma

Customer service certification

Job description

Sun Mountain Sports in Missoula, MT seeks a Custom Operations Coordinator for the customization department. This full-time, in-office role supports setup and execution of embroidered and heat transfer products, delivering high-quality customer experiences and growth in golf custom orders.

The successful candidate will manage custom orders end-to-end, coordinate with the embroidery team, maintain customer records, and create digital mockups in Illustrator, while providing proactive,