Custom Operations Coordinator

Sun Mountain Sports; Missoula (MT); On-site; USD 20,000 - 29,000; Full time

Job summary

Sun Mountain Sports in Missoula, MT seeks a Custom Operations Coordinator for the customization department. This full-time, in-office role supports setup and execution of embroidered and heat transfer products, delivering high-quality customer experiences and growth in golf custom orders.

The successful candidate will manage custom orders end-to-end, coordinate with the embroidery team, maintain customer records, and create digital mockups in Illustrator, while providing proactive,

Qualifications

• Minimum high school diploma; customer service experience preferred.
• Experience delivering excellent customer service.
• Ability to work in a fast-paced environment.
• Detail-oriented and proactive.
• Strong verbal and written communication.
• Team player with collaborative spirit.

Responsibilities

• Coordinate custom orders and embroidery setup.
• Maintain accuracy of customer information.
• Support internal/external sales with Microsites.
• Prepare digital mockups in Illustrator.
• Provide outstanding customer service and timely updates.
• Collaborate with warehouse embroidery team.
• Ensure on-time delivery and order accuracy.

Skills

Customer service

Teamwork

Attention to detail

Communication skills

Proactive

Organization

Education

High school diploma

Customer service certification

Job description

Job Title: Custom Operations Coordinator - Specialized

Department: Customization Department

Reports to: Customization Department Manager

Company Description

At Sun Mountain, innovation has driven our brand for over 40 years. We design premium golf products built by golfers and guided by trust, quality and reliability.

Job Summary

We are a golf equipment manufacturer in Missoula, MT looking for a Custom Operations Coordinator. This is a full-time, in-office position. This role is a key part of Sun Mountain’s custom business, supporting the setup and execution of customized (embroidery/heat transfer/etc) golf products. This position plays an important role in delivering a high-quality, efficient customer experience while supporting growth in green grass, corporate and team sales.

We are seeking a dedicated Custom Operations Coordinator to join our team. The ideal candidate will have a passion for helping others, strong attention to detail and the ability to work efficiently in a fast-paced environment. In this role, you will be part of a team that’s the primary point of contact for custom orders, ensuring accuracy, speed and a positive customer experience. This position starts at $18/hour.

Duties/Responsibilities

• Demonstrate superior organizational skills and attention to detail.
• Work as a team member to achieve quality and accuracy of embroidery items.
• Demonstrate positive customer service skills, internally and externally, with effective communication, respect, and integrity.
• Be dependable and consistently report to work on time prepared to perform duties of the position.
• Work with digital files and programs to set up logos and monograms.
• Update and maintain customer information in the internal management system accurately and efficiently.
• Maintain orders submitted by external and internal sales staff. Check for accuracy and make any necessary adjustments.
• Assist internal and external sales staff with maintaining Microsites utilizing customization.
• Handle independently or work closely with designated sales producers to ensure customer service needs are addressed in effective and efficient manner.
• Communicate with our embroidery team in the warehouse to execute orders efficiently.
• Record and confirm customer requests in writing to ensure accuracy.
• Create and send digital mockups generated in Adobe Illustrator for customer approval.

Required Skills/Abilities

• 2- year and/or equivalent business experience preferred or equivalent amount of school (4 years college).
• A track record of providing excellent customer service.
• Eagerness to work in a collaborative and innovative environment.
• Personally driven to be proactive and detail oriented.
• Motivated to be a team player and help others.
• Excellent verbal and written communication skills, organizational skills and attention to detail, ability to prioritize tasks and to delegate them when appropriate, etc.

Education and Experience

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Previous experience in a customer service role preferred but not required.
• Passion for Golf a plus.

Physical Requirements

• Ability to sit at a desk for long periods of time, ability to use a computer/keyboard for long periods of time.

Sun Mountain Sports is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, color, race, ethnic background, age, religion, marital status, national origin or creed, physical or mental disability, or any other protected status established by law.

Sun Mountain Sports participates in E-Verify. To learn more about your rights and responsibilities under E-Verify, please visit www.e-verify.gov.