Creative Account Manager - NYC

Agencywithin; New York (NY); Hybrid; USD 62,000 - 110,000; Full time

Benefits offered by this job

Unlimited vacation policy

Monthly phone stipend

Medical, Dental, Vision insurance

401(K) plan with matching

Dog friendly office

Hybrid work opportunity

Professional Development Program

Seamless allowance

Job summary

WITHIN is hiring a Creative Account Manager in New York to run the day-to-day for a book of consumer brand clients, ensuring on-time delivery and on-scope results. You will manage client relationships, oversee end-to-end creative rounds across static, video, and UGC, and flag scope creep while pricing extra work.

Leverage AI daily to accelerate briefs and reporting, and work in a hybrid NYC environment with a team that values curiosity, collaboration, and growth.

Qualifications

• 3–5 years of account management with creative teams in agency or brand side.
• Experience with consumer brands (DTC, retail, ecommerce).
• Experience shipping paid social and digital creative on Meta, TikTok, YouTube.
• Direct client relationship management experience.
• Evidence of using AI in work today.
• Based in New York.

Responsibilities

• Manage day-to-day client communications and relationships on all accounts.
• Oversee end-to-end creative rounds: brief, feedback, revisions, delivery.
• Define each contract's scope, turnaround, and overage terms; flag creep.
• Analyze creative performance with the media team and propose tests.
• Identify new growth opportunities within existing accounts.
• Leverage AI daily for briefs, feedback, recaps, and research.
• Maintain clean project management with owner and due dates in Asana.

Skills

Account management

Client relationships

Paid social

Digital creative

AI in work

New York-based

Tools

Asana

Job description

About You:

You love great creative and you care whether it works. WITHIN is hiring a Creative Account Manager in New York to run the day to day for a book of consumer brand clients: strong work out the door on time and on scope, tied to results, and accounts that grow. If you work hard, use AI to move faster and want to be the best at what you do, this role is for you.

What You'll Own:

• Day-to-day client communication and the relationship on every account you run
• Creative rounds end to end: brief, feedback, revisions and delivery across static, video and UGC
• Each contract's scope, turnaround commitments and overage terms. Flag scope creep early and price the extra work
• Creative performance: read results with the media team and bring the client the next test
• Growth: spot new work inside existing accounts and build the case with your Account Director
• Speed: use AI every day on briefs, feedback rollups, recaps and research
• Clean project management: every Asana task has an owner and a due date

Qualifications and Experience:

• 3 to 5 years of account management working with creative teams, agency or brand side
• Consumer brand experience (DTC, retail, ecommerce), not B2B or lead gen
• Has shipped paid social and digital creative for channels like Meta, TikTok and YouTube
• Has run client relationships directly, not only supported them
• Can show how they use AI in their work today
• Stable job history
• Based in New York

Nice to Have:

• UGC or influencer programs
• Production experience
• Performance creative testing

What We Look For:

• People who live our values: fight for every inch, wear the bucket when they get it wrong, be real with clients and teammates, and get curious about how to do it better.

Our interview process includes, but is not limited to, the following:

• Excel and Typing Test

We offer a competitive salary and benefits based on education, experience, and skills level, including:

• Unlimited vacation policy
• Monthly Phone Stipend
• Comprehensive Medical, Dental, and Vision insurance options
• 401(K) plan with matching
• Dog friendly office
• Hybrid work opportunity
• Professional Development Program
• Bonus Perk - Seamless allowance

Total compensation based on education, experience, and skills level ($62,400-$110,000)

• Level 1 - Possesses essential capabilities.
  • $62,400-$76,870
• Level 2 - Possesses developing capabilities.
  • $$76,870-$91,340
• Level 3 - Possesses notable capabilities.
  • $91,340-$105,810
• Level 4 - Possesses strong capabilities.
  • $105,000-$110,000

About WITHIN

WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.

Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.

Check out some of our work!

Weweave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.

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Locations

• New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States
• Bogotá: Carrera 14A # 101-47. Bogotá, Distrito Capital de Bogotá 110111, Colombia
• Mexico City: Av. Insurgentes Sur 1082, Piso (Floor) 2, Oficina 2008, Ciudad de México, CDMX 03100, México

AI-Assisted Screening Notice

As part of our initial application review process, we may use an AI-assisted tool to help compare skills and job titles from your resume with the requirements of the role. This tool evaluates information based on contextual relevance and is used only to support our manual review process. It is not used to make hiring decisions.

If you are a resident of New York City and would like to request an alternative evaluation process or a reasonable accommodation, please contact us at 315-533-2388.