Creative Account Manager - NYC

within; New York (NY); Hybrid; USD 62,000 - 110,000; Full time

Benefits offered by this job

Unlimited vacation

Phone stipend

Health insurance

Dental & Vision insurance

401(k) match

Dog-friendly office

Hybrid work

Professional development

Seamless allowance

Job summary

WITHIN is hiring a Creative Account Manager in New York to run day-to-day for a book of consumer brand clients. You’ll own client relationships, manage creative rounds, and ensure work ships on time and on scope while driving results.

You’ll collaborate with media teams to read performance, use AI to accelerate briefs and feedback, and grow accounts with your Account Director in a fast-paced hybrid environment.

Qualifications

• 3 to 5 years of account management experience with creative teams
• Experience with consumer brands (DTC, retail, ecommerce)
• Experience shipping paid social and digital creative on Meta, TikTok, YouTube
• Direct client relationship management
• Experience using AI in work today
• Stable job history
• Based in New York

Responsibilities

• Day-to-day client communication and relationship management on every account
• Creative rounds end to end: brief, feedback, revisions and delivery across static, video and UGC
• Manage contract scope, turnaround commitments and overage terms; flag scope creep and price extra work
• Assess creative performance with the media team and propose the next test
• Identify growth opportunities inside existing accounts and build a business case with the Account Director
• Leverage AI daily on briefs, feedback rollups, recaps and research
• Maintain clean project management with clear ownership and due dates

Skills

Account management

Creative teams collaboration

DTC/consumer brands

Paid social

AI in workflow

New business growth

Strong communication

Tools

Asana

Job description

You love great creative and you care whether it works. WITHIN is hiring a Creative Account Manager in New York to run the day to day for a book of consumer brand clients: strong work out the door on time and on scope, tied to results, and accounts that grow. If you work hard, use AI to move faster and want to be the best at what you do, this role is for you.

What You'll Own

• Day-to-day client communication and the relationship on every account you run
• Creative rounds end to end: brief, feedback, revisions and delivery across static, video and UGC
• Each contract's scope, turnaround commitments and overage terms. Flag scope creep early and price the extra work
• Creative performance: read results with the media team and bring the client the next test
• Growth: spot new work inside existing accounts and build the case with your Account Director
• Speed: use AI every day on briefs, feedback rollups, recaps and research
• Clean project management: every Asana task has an owner and a due date

Qualifications and Experience

• 3 to 5 years of account management working with creative teams, agency or brand side
• Consumer brand experience (DTC, retail, ecommerce), not B2B or lead gen
• Has shipped paid social and digital creative for channels like Meta, TikTok and YouTube
• Has run client relationships directly, not only supported them
• Can show how they use AI in their work today
• Stable job history
• Based in New York

Nice to Have

• UGC or influencer programs
• Performance creative testing

What We Look For

• People who live our values: fight for every inch, wear the bucket when they get it wrong, be real with clients and teammates, and get curious about how to do it better.

Our interview process includes, but is not limited to, the following:

• Excel and Typing Test

We offer a competitive salary and benefits based on education, experience, and skills level, including:

• Unlimited vacation policy
• Monthly Phone Stipend
• Comprehensive Medical, Dental, and Vision insurance options
• 401(K) plan with matching
• Dog friendly office
• Hybrid work opportunity
• Professional Development Program
• Bonus Perk - Seamless allowance

Total compensation based on education, experience, and skills level ($62,400-$110,000)

• $62,400-$76,870
• $$76,870-$91,340
• Level 3 - Possesses notable capabilities.
  • $91,340-$105,810
• Level 4 - Possesses strong capabilities.
  • $105,000-$110,000

About WITHIN

WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.

Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.

Weweave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.

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• New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States

We want to let you know that our office is dog-friendly, with dogs present in the office regularly. Are you comfortable working in an environment where dogs are present? Select...

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As set forth in WITHIN’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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