Creative Account Manager

WITHIN; New York (NY); Hybrid; USD 62,000 - 135,000; Full time

Benefits offered by this job

Unlimited vacation

Phone stipend

Medical, Dental, and Vision insurance

401(K) plan with matching

Dog-friendly office

Hybrid work opportunity

Professional Development Program

Seamless allowance

Job summary

WITHIN is seeking a Senior Creative Account Manager to drive business growth through innovative marketing strategies and exceptional client service. You will manage relationships, oversee digital creative workstreams, and collaborate with internal teams to deliver tailored communication strategies for each client.

Reporting to an Account Director, you will mentor mid-level Account Managers, guide client presentations, and identify opportunities to expand business with existing and new clients.

Qualifications

• 5-7 years of experience with a creative team.
• Experience developing digital and social communications programming.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Experience owning client relationships.
• Experience in scoping agreements for new clients and upsells.
• Experience in B2B marketing, ideally within tech.
• Revenue responsibility and history of developing and growing accounts.
• Experience in digital and social advertising, spirits and retail fashion industry a plus.
• Strong attention to detail.
• Project Management.
• Strong organizational skills.
• Excellent communication skills.

Responsibilities

• Serve as day-to-day contact for mid and senior level clients, managing ongoing digital creative workstreams to ensure delivery of best-in-class content and strategic solutions.
• Serve as main point of contact for internal agency team, partnering with the creative and strategy teams to deliver impactful creative recommendations and content.
• Manage multiple projects of varying scale, with the ability to manage up and down to ensure the team meets deadlines and stays on budget.
• Have a pulse on social culture and identify critical issues, trends, and opportunities for clients and their audiences.
• Demonstrate a comprehensive understanding of clients’ businesses and their missions as well as key stakeholders internally and externally with partners, consumers, etc.
• Cultivate strong, cross-practice client relationships to develop opportunities to grow business with existing and new potential clients.
• Oversee and help grow mid-level Account Managers
• Oversee and guide the development of all client presentations and pitches

Skills

Excel

G-Suite

Slack

Communication skills

Project Management

Organizational skills

Relationship management

Job description

About the role:

As a Senior Creative Account Manager at WITHIN, you'll be at the forefront of driving business growth through innovative marketing strategies. You'll play a crucial role in managing client relationships, ensuring exceptional service delivery, and identifying opportunities for growth. Reporting to an Account Director, you'll collaborate closely with internal teams to develop and execute effective communication strategies tailored to each client's needs.

Responsibilities include but are not limited to:

• Serve as day-to-day contact for mid and senior level clients, managing ongoing digital creative workstreams to ensure delivery of best-in-class content and strategic solutions.
• Serve as main point of contact for internal agency team, partnering with the creative and strategy teams to deliver impactful creative recommendations and content.
• Manage multiple projects of varying scale, with the ability to manage up and down to ensure the team meets deadlines and stays on budget.
• Have a pulse on social culture and identifycritical issues, trends, and opportunities for clients and theiraudiences.
• Demonstrate a comprehensive understanding of clients’ businesses and their missions as well as key stakeholdersbothinternally and externally with partners, consumers, etc.
• Cultivate strong, cross-practice client relationships to develop opportunities to grow business with existing and new potential clients.
• Oversee and help grow mid-level Account Managers
• Oversee and guide the development of all client presentations and pitches

Requirements

• 5-7 years of experience working with a creative team
• Experience developing digital and social communications programming and plans and implementing best practices
• Exhibited ability to manage multiple projects and deadlines in a fast-paced environment.
• Experience owning client relationships
• Experience in scoping agreements for new clients and upsells
• Experience in B2B marketing, ideally within tech sector
• Revenue responsibility and history of developing and growing accounts
• Experience working in digital and social advertising, spirits and retail fashion industry a plus
• Strong attention to detail
• Project Management
• Strong organizational skills
• Excellent communication skills
• Proficiency in Excel, G-Suite, Slack

Preferred Skills

• Figma
• Lucidlink
• Asana

Our interview process includes, but is not limited to, the following:

• Excel and Typing Test

We offer a competitive salary and benefits based on education, experience, and skills level, including:

• Unlimited vacation policy
• Monthly Phone Stipend
• Comprehensive Medical, Dental, and Vision insurance options
• 401(K) plan with matching
• Dog friendly office
• Hybrid work opportunity
• Professional Development Program
• Bonus Perk - Seamless allowance

Total compensation based on education, experience, and skills level ($62,400-$134,750)

Total compensation details

• Level 1 - Possesses essential capabilities.
  • $62,400-$76,870
• Level 2 - Possesses developing capabilities.
  • $$76,870-$91,340
• Level 3 - Possesses notable capabilities.
  • $91,340-$105,810
• Level 4 - Possesses strong capabilities.
  • $105,810-$120,280
• Level 5 - Possesses advanced capabilities.
  • $120,080-$134,750

About WITHIN

WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.

Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.

Check out some of our work!

We weave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.

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Locations

• New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States
• Bogotá: WeWork Av. Carrera 19 #100-45 Usaquén, Piso (Floor) 10, Bogotá, Distrito Capital de Bogotá 110111, Colombia
• Mexico City: Av. Insurgentes Sur 1082, Piso (Floor) 2, Oficina 2008, Ciudad de México, CDMX 03100, México

AI-Assisted Screening Notice

As part of our initial application review process, we may use an AI-assisted tool to help compare skills and job titles from your resume with the requirements of the role. This tool evaluates information based on contextual relevance and is used only to support our manual review process. It is not used to make hiring decisions.

If you are a resident of New York City and would like to request an alternative evaluation process or a reasonable accommodation, please contact us at 315-533-2388.