CRC Operations & Training Specialist (Hybrid)

Kids for the Future; Waltham (MA); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan and match

Parental planning

Mental health benefits

Performance bonus opportunities

Flexible time off

Job summary

Cambridge Savings Bank is seeking a CRC Operational & Training Specialist in Waltham, MA. The role drives training, knowledge management, and process governance to ensure high-quality service for internal and external clients.

You will lead onboarding, documentation, and post-launch support in a hybrid work setting. With a focus on regulatory compliance, quality oversight, and cross-functional collaboration, you will partner with leaders to implement procedures and materials that enhance client

Qualifications

• Strong communication, presentation, and collaboration skills.
• Experience facilitating training and developing operational documentation.
• Knowledge of regulatory requirements and risk management principles.
• Ability to analyze processes and drive continuous improvement.
• Capacity to coordinate cross-functional projects with attention to detail.

Responsibilities

• Develop, facilitate, and improve onboarding, regulatory, and service training programs.
• Own CRC knowledge management: procedures, job aids, and documentation.
• Ensure governance cycles maintain compliance and client experience.
• Lead operational readiness for new products, services, and changes.
• Conduct quality reviews, audits, and support compliance activities.
• Support day-to-day CRC activities across multiple channels as needed.

Skills

Strong communication

Training facilitation

Relationship building

Analytical thinking

Problem solving

Collaboration

Attention to detail

Education

Bachelor’s degree preferred or equivalent

Job description

Cambridge Savings Bank is seeking a CRC Operational & Training Specialist in Waltham, MA. The role drives training, knowledge management, and process governance to ensure high-quality service for internal and external clients.

You will lead onboarding, documentation, and post-launch support in a hybrid work setting. With a focus on regulatory compliance, quality oversight, and cross-functional collaboration, you will partner with leaders to implement procedures and materials that enhance client