CRC Brand Ambassador – Temp

US04 Richemont North America, Inc.; Coral Gables (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Cartier North America is seeking a Brand Ambassador for the Client Relations Center. You will deliver exceptional service by phone, email, and chat, guiding clients through inquiries, returns, and repairs while representing luxury brands with enthusiasm.

The role requires 3+ years in contact center or luxury retail, strong selling skills, and fluency in English and Spanish; Portuguese is a plus. Ability to manage multiple systems and data entry is essential.

Qualifications

• Bachelor’s degree preferred.
• 3+ years in contact center/customer service or luxury retail.
• Bilingual: English and Spanish mandatory; Portuguese a plus.

Responsibilities

• Handle inbound calls and written inquiries via email, social media and chat, delivering exceptional service.
• Outreach to clients for clienteling, product launches, and service updates to strengthen relationships.
• Demonstrate strong luxury brand product knowledge and close sales with confident storytelling.
• Assist with orders by phone or website and manage data entry and product information.

Skills

Customer service

Retail sales

Bilingual English/Spanish

MS Office

SAP

Social media knowledge

Data entry

Communication

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

SAP

Job description

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. The Brand Ambassador at the Client Relations Center is responsible for delivering an exceptional service experience to all internal and external customers. This position will provide information via phone, email, and chat. The ideal candidate will have luxury retail sales experience, outstanding customer service skills, and the ability to convey enthusiasm and passion for the brand(s) they support during every interaction.

Key Responsibilities

• Handle inbound calls; greet all customers in a timely, professional and engaging manner. Provide written responses to customers’ inquiries via Email, social media and other channels, while meeting our service expectations in each conversation. Build lasting relationships with customers by delivering first call resolution and taking ownership of every scenario. Assisted sales: orders initiated by phone and/or website; this will involve a great deal of data entry and knowledge of the collections and use of storytelling trainings.
• Initiate proactive outbound calls to clients for clienteling, celebrating milestones, communicating product launches, and providing service updates, with the goal of strengthening client relationships and enhancing their overall experience.
• Consistently seek new product knowledge to act as an expert for the maison.
• Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales.
• Answer a wide variety of customer inquiries, including where to send items for repair, status of repairs, cost estimates, service diagnosis, and timelines.

Education

• Bachelor’s degree preferred but not required, especially in Fashion, Retail or related field.

Required Experience

• 3+ years in contact center/customer service environment/retail, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Technical Skills/Abilities

• Experience in eCommerce, especially in the luxury retail sector preferred.
• Proficiency with Microsoft Office Product Suite (Word, Excel, PowerPoint, Teams, Outlook).
• SAP knowledge a plus.
• Knowledgeable and active in Social Media channels (Facebook, Instragram, TikTok, etc.).
• Knowledge and enthusiasm for luxury brand market segment (fashion, jewelry, etc.).
• Must display a high level of maturity, poise, sound business judgement, and change management to work with luxury and exceptionally demanding clients.
• Quick learning who can absorb extensive information on our brands’ history, product offerings and communications/advertising program.
• Confidence and technical agility to learn and use multiple applications and systems; ability to multi-task on a daily basis between those tools.
• Flexible and availability to work within these hours of operation: Monday thru Friday (9am-9pm), Saturdays and Sundays (9am-6pm) Availability to work holidays.

Personal Skills

• Bilingual ambassador: Spanish and English is a must. Portuguese is a plus.

Richemont offers a generous compensation and benefits package for eligible employees.

At Richemont, We Craft the Future! *This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.