Crafter

1365 JM Cakes CT 2 LLC; Connecticut; On-site; USD 28,000 - 36,000; Full time

Job summary

The Nothing Bundt Cakes (NbC) Crafter role focuses on finishing decorative touches and assembling orders to ensure accuracy and a high-quality presentation for guests. The Crafter follows NbC decorating standards, handles packaging, and supports guest services while maintaining strict health and safety practices.

Applicants should be prepared for a fast-paced bakery environment. Prior guest service experience is a plus, and U.S. employment eligibility is verified through eVerify.

Qualifications

• No formal education or work experience is required, but guest service or support experience at a bakery, restaurant or retail store is a plus.

Responsibilities

• Assembles cake and balloon orders according to guest specifications and follows NbC decorating and presentation standards.
• Prioritizes workload to ensure orders are completed for pickup or delivery on time.
• Prepares decorations, boxes, bows, and packaging materials for cake orders.
• Monitors inventory of decorating supplies and notifies management when replenishment is needed.
• Evaluates finished cakes to ensure NbC standards and reports quality issues.
• Cleans, sanitizes, and restocks workstation and prepares tools for next shift.
• Assists Guest Service Representative with walk-in guests and phone inquiries.
• Adheres to health and safety guidelines and NbC policies, including dress code and hygiene.

Job description

The Nothing Bundt Cakes (NbC) Crafter applies the finishing decorative touches to our frosted cakes and assembles orders to ensure accuracy and the highest-quality presentation for our guests. Following strict proprietary methods and food safety standards, the Crafter customizes cake and balloon orders with the appropriate decorations and packaging based on each guest’s unique celebratory occasion. The Crafter embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

• Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.
• Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
• Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
• Monitors inventory of cake-crafting supplies and notifies management when replenishment is required.
• Evaluates frosted and decorated cakes to ensure NbC standards are met and notifies management of any quality control issues.
• Cleans sanitizes and restocks the workstation and ensures all crafting tools are sufficiently prepared for the next shift.
• Supports the Guest Service Representative in assisting walk-in guests and answering the telephone as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Knowledge, Skills, and Abilities:

• Can understand written and oral directions, interpret instructional documents such as order tickets, operating procedures, and health and safety rules, and apply knowledge to perform job responsibilities.
• Has the capacity to perform repetitious tasks that require precise and continuous movement of arms, wrists, hands, and fingers, and can stand for extended periods of time.
• Can evaluate products, processes, information, and surroundings to determine compliance with standards.
• Has the ability to manage multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self-motivated, with the ability to prioritize workload independently.
• Demonstrates strong interpersonal skills, with the ability to provide superior guest service when required.
• Can pay strict attention to timing and work on a tight, fast-paced schedule.
• Possesses the discipline to strictly adhere to health and safety practices and work environment standards.

Education, Certifications and Work Experience Requirements:

• While no formal education or work experience is required, previous guest service or support experience at a bakery, restaurant or retail store is a plus.

Work Availability:

Flexibility to work various shifts based on holidays and changing business demands.

We use eVerify to confirm U.S. Employment eligibility.