Froster

JM Cakes MA 1 LLC; Springfield (MA); On-site; USD 21,000 - 25,000; Full time

Job summary

Nothing Bundt Cakes is seeking a dedicated Crafter in Springfield to apply finishing touches and assemble cake and balloon orders with precision and care. You will follow NbC decorating standards, manage timely production, and assist guests as needed in a fast-paced bakery environment.

Ideal candidates can understand instructions, stand for long periods, and maintain strict health and safety practices while delivering high-quality presentations for each guest celebration.

Qualifications

• Ability to understand written and oral directions.
• Ability to stand for extended periods.
• Attention to detail and ability to manage multiple tasks.
• Strong guest service skills.
• Adherence to health and safety guidelines.

Responsibilities

• Assembles cake and balloon orders according to guest specifications and follows NbC decorating and presentation standards.
• Prioritizes workload to meet pickup or delivery times and crafts orders for walk-in guests.
• Prepares decorations, boxes, bows, and packaging materials in advance to ensure supplies are ready for demand.
• Monitors inventory of cake-crafting supplies and notifies management when replenishment is needed.
• Evaluates frosted and decorated cakes to ensure NbC standards and reports quality issues.

Job description

The Nothing Bundt Cakes (NbC) Crafter applies the finishing decorative touches to our frosted cakes and assembles orders to ensure accuracy and the highest-quality presentation for our guests. Following strict proprietary methods and food safety standards, the Crafter customizes cake and balloon orders with the appropriate decorations and packaging based on each guest’s unique celebratory occasion. The Crafter embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

• Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.
• Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
• Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
• Monitors inventory of cake-crafting supplies and notifies management when replenishment is required.
• Evaluates frosted and decorated cakes to ensure NbC standards are met and notifies management of any quality control issues.
• Cleans sanitizes and restocks the workstation and ensures all crafting tools are sufficiently prepared for the next shift.
• Supports the Guest Service Representative in assisting walk-in guests and answering the telephone as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Knowledge, Skills, and Abilities:

• Can understand written and oral directions, interpret instructional documents such as order tickets, operating procedures, and health and safety rules, and apply knowledge to perform job responsibilities.
• Has the capacity to perform repetitious tasks that require precise and continuous movement of arms, wrists, hands, and fingers, and can stand for extended periods of time.
• Can evaluate products, processes, information, and surroundings to determine compliance with standards.
• Has the ability to manage multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self-motivated, with the ability to prioritize workload independently.
• Demonstrates strong interpersonal skills, with the ability to provide superior guest service when required.
• Can pay strict attention to timing and work on a tight, fast-paced schedule.
• Possesses the discipline to strictly adhere to health and safety practices and work environment standards.

Education, Certifications and Work Experience Requirements:

• While no formal education or work experience is required, previous guest service or support experience at a bakery, restaurant or retail store is a plus.

Work Availability:

Flexibility to work various shifts based on holidays and changing business demands.