Craft Coffee & Customer Experience Specialist

Kroger; Savannah (GA); On-site; USD 24,000 - 32,000; Full time

Job summary

Kroger in Savannah, GA is seeking a customer-focused associate to support the in-store coffee shop and department. You will assist shoppers, provide product information, and process transactions while upholding safety and freshness standards.

Responsibilities include answering questions, recommending items, preparing beverages, and maintaining organized, correctly labeled merchandise in a fast-paced environment.

Qualifications

• Excellent customer service skills.
• Previous comparable experience encouraged.

Responsibilities

• Create an environment where customers feel welcome and valued by answering questions about department and store products.
• Maintain knowledge of department products and respond to questions with helpful product suggestions.
• Collaborate with associates to promote teamwork and achieve store goals.
• Prepare beverage selections per recipes and standards, and handle transactions per company practices.
• Offer product samples and inform customers of coffee shop specials.
• Provide customers with fresh orders and correct portion sizes, minimizing waste.
• Recommend coffee shop items to meet customer needs and preferences.
• Use coffee shop equipment safely and prepare, label, and inventory ingredients.
• Check product quality and review sell-by dates for freshness.
• Label, stock, and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with ads and promotions; comply with safety regulations.

Skills

Excellent customer service skills

Job description

Kroger in Savannah, GA is seeking a customer-focused associate to support the in-store coffee shop and department. You will assist shoppers, provide product information, and process transactions while upholding safety and freshness standards.

Responsibilities include answering questions, recommending items, preparing beverages, and maintaining organized, correctly labeled merchandise in a fast-paced environment.