Craft Cocktail & Guest Experience Specialist

Remington Hospitality; Annapolis (MD); On-site; USD 28,000 - 38,000; Full time

Job summary

Remington Hospitality is seeking a bar professional to manage daily bar operations, maintain liquor inventories, and prepare requisitions as needed. You will use POS systems to charge guests accurately, know drink recipes, glassware, and garnishes, and ensure proper cash handling and tipping procedures.

The role requires excellent guest service, prompt responses to guest needs, and effective resolution of complaints to uphold satisfaction.

Qualifications

• Familiar with different kinds of liquor, recipes, prices, glassware and garnishes.
• Know drink recipes, prices and beverages available.
• Skilled in cash handling, MICROS or similar registers, bank procedures and tipping policies.
• Able to charge guests accurately and ensure proper intake of all monies.
• Proactive in anticipating guest needs and maintaining positive guest relations.
• Capable of resolving guest complaints to ensure satisfaction.
• Formal liquor liability training within 30 days of employment and every 2 years thereafter.

Responsibilities

• Maintain bar supplies and prepare daily requisitions as needed.
• Prepare and serve drinks with correct recipes and glassware.
• Handle cash, process payments, and manage tips accurately.
• Provide prompt, friendly service and address guest needs.
• Resolve complaints and maintain high guest satisfaction.
• Stay compliant with liquor liability policies and training schedule.

Skills

Liquor knowledge

Cash handling

MICROS familiarity

Guest service

Complaint resolution

Upselling drinks

Attention to detail

Tools

POS systems

Job description

Remington Hospitality is seeking a bar professional to manage daily bar operations, maintain liquor inventories, and prepare requisitions as needed. You will use POS systems to charge guests accurately, know drink recipes, glassware, and garnishes, and ensure proper cash handling and tipping procedures.

The role requires excellent guest service, prompt responses to guest needs, and effective resolution of complaints to uphold satisfaction.