Craft Cocktail Expert & Guest Experience Lead

Wahlburgers Franchising LLC; Hingham (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Wahlburgers Franchising LLC in Massachusetts is seeking a Bartender to join our team. You will know our menus inside and out, craft classic and innovative drinks, and provide attentive, friendly, and sanitary service to ensure guests feel like family.

Our management team is hands-on and supportive, guiding guests through menus and handling orders at the POS. This role requires passion for hospitality, teamwork, and the ability to work in a fast-paced environment.

Qualifications

• Must be over 18 years old.
• Ability to work in a high‑volume, fast‑paced work environment.
• Capable of prioritizing tasks effectively.
• Able to speak to the restaurant's story and mission statement.
• Passion for hospitality, providing exceptional service, and creating memorable dining experiences.

Responsibilities

• Understands our culture and creates a positive and memorable guest experience.
• Guides guests through menus with thorough knowledge of food, beverages, and ingredients.
• Provides food recommendations and answers menu/service questions.
• Takes accurate orders and coordinates with team to serve meals and drinks meeting guests' expectations.
• Follows policy when handling allergies/intolerances to ensure safe meals.
• Enters all items served to guests into the POS accurately.
• Provides friendly, attentive service to encourage guest return.
• Delivers accurate checks, handles payments and transactions.
• Handles guest concerns by listening, informing a manager, and resolving issues.

Job description

Wahlburgers Franchising LLC in Massachusetts is seeking a Bartender to join our team. You will know our menus inside and out, craft classic and innovative drinks, and provide attentive, friendly, and sanitary service to ensure guests feel like family.

Our management team is hands-on and supportive, guiding guests through menus and handling orders at the POS. This role requires passion for hospitality, teamwork, and the ability to work in a fast-paced environment.