Bartender

Wahlburgers Franchising LLC; Springfield (MA); On-site; USD 20,664 - 27,552; Full time

Job summary

Wahlburgers Franchising LLC in Springfield, Massachusetts is looking for a Bartender to join our enthusiastic team. The role entails creating both classic and innovative drinks while ensuring guests feel welcome and satisfied. Ideal candidates will thrive in a fast-paced environment and will be eager to learn.

Applicants must be over 18 and passionate about hospitality. The position requires providing excellent service, guiding guests through menu options, and maintaining a clean and safe working environment.

Qualifications

• Must be over 18 years old.
• Ability to work in a high-volume, fast-paced work environment.
• Capable of prioritizing tasks effectively.

Responsibilities

• Create classic and innovative drinks.
• Provide attentive, friendly, and sanitary service.
• Guide guests through menus and make recommendations.

Skills

Positive attitude

Knowledge of menu items

Ability to handle guest complaints

Cash handling skills

Job description

Bartender

Reports to: General Manager.

Employment is contingent upon the successful obtainment and maintenance of a Massachusetts Gaming License.

Key Performance Elements / Essential Functions

We are seeking hardworking, enthusiastic, and professional people to join our team. Our bartenders know our menus inside and out. Bartenders will create classic and innovative drinks while taking pride in providing attentive, friendly, and sanitary service. We want every guest to feel like family and create a positive experience to keep them coming back!

We serve high-quality food and great drinks in a fun atmosphere! If you are willing to learn, we will teach you! Our Management Team is hands‑on and always willing to lend a hand or teach our team something new. Most importantly, they will support you in ensuring all points of service are completed throughout the guest's dining experience.

Hospitality to our Guests

• Understands our culture and takes whatever steps necessary to create a positive and memorable guest experience.
• Guides guests through menus while demonstrating a thorough knowledge of the food, beverages, and ingredients.
• Provides food recommendations to guests and addresses all menu and service‑related inquiries.
• Takes accurate orders and partners with team members to serve food and beverages that meet or exceed guests' expectations.
• Follows company policy in handling guest allergies/intolerances, ensuring guests receive “safe” meals.
• Properly enters all items served to guests at our Point of Sale (POS).
• Provides friendly and attentive service that makes guests feel well taken care of and builds their intent to return.
• Provides accurate checks to guests, accepts payments, and completes all appropriate transactions.
• Handles guests' complaints by listening to their concerns, informing a manager promptly, and resolving issues to ensure overall guest satisfaction.
• Thanks guests as they leave and invites them to return to the restaurant again.

Hospitality to your Team

• Arrives to work on time as scheduled, well‑groomed in the proper work attire, and ready to work.
• Clocks in and out as scheduled.
• Demonstrates a helpful and positive attitude towards guests and team members.
• Completes all assigned tasks and duties assigned by managers/supervisors.
• Follows proper cash‑out/check‑out procedures before leaving at the end of a shift.
• Assists fellow team members as needed to ensure our guests receive the highest standard of food, beverage, and hospitality.

Hospitality to Restaurant

• Inspects restrooms, dining room, and wait area, cleans as needed, and reports any unsafe conditions to maintain safety and sanitation standards.
• Assists in tasks to ensure a clean, sanitized, and safe environment in the restaurant.

Minimum Requirements

• Must be over 18 years old.
• Ability to work in a high‑volume, fast‑paced work environment.
• Capable of prioritizing tasks effectively.
• Able to speak to the restaurant's story and mission statement.
• Passion for hospitality, providing exceptional service, and creating memorable dining experiences.

Commitment to Equal Opportunity

We are an equal‑opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Native American preference is provided to any applicant who is an enrolled member of a federally recognized tribe applying to Wahlburgers FXWD LLC.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. The employer reserves the right to revise them at any time. It is intended to accurately reflect the primary job elements essential for making compensation decisions.