Craft Cocktail Bartender | Guest Experience & Service

Shamin Hotels; Richmond (VA); On-site; USD 22,041 - 30,307; Full time

Job summary

Shamin Hotels in Richmond, Virginia seeks a friendly Bartender to mix and serve drinks, verify ages, and maintain a welcoming bar area in the Food and Beverage department.

You will handle orders, cash transactions, assist servers, manage inventory, and keep the bar clean while adhering to company policies and daily specials.

Qualifications

• Gain TIP certification within 3 months of acquiring the job.
• Check identification to ensure guests are of legal age to consume alcoholic beverages.
• Refuse to serve beverages to underage guests politely.
• Understand and actively support all company policies relevant to the role.

Responsibilities

• Sets up a bar with supplies prior to opening to ensure a smooth flow of service.
• Receives and prepares drink orders from guests and servers using standard pours and recipes; ensures accuracy of order.
• Rings drink orders into register, collects money and makes correct change.
• Assist servers with serving food and beverages when necessary.
• Keeps bar, dining room and bus station areas clean at all times.
• Closes down bar, securing inventory and sanitizing equipment.
• Informs guests of daily specials and chef's specialties.
• Takes guests orders accurately and timely; reports any issues to supervisor.
• Verifies prices and charges on checks; handles cash and credit cards per SOP.

Job description

Job Title: Bartender

Organizational Structure:

Department: Food and Beverage

Reports To: Bar Manager,

Supervision:None

Pay Structure: Hourly, Paid Bi-weekly

Position Overview:

Bartenders work directly with customers by mixing and serving drink orders. Their responsibilities include verifying age requirements, knowing alcohol pairing and tastes, knowing how to make traditional and classy drinks, processing payments, managing inventory and cleaning bar supplies..

Essential Job Functions:

Sets up a bar with supplies (fruit, garnishes, cocktail napkins, glassware, etc.) and product prior to opening to ensure a smooth flow of service.

Ensures the correct display of products to enhance sales and showcase selection.

Receives and prepares drink orders from guests and servers using standard pours and recipes; ensures accuracy of order

Rings drink orders into register, collects money and makes correct change

Provide immediate attention to all guests upon seating, is a good listener and takes genuine interest in enhancing guest relations

Closes down bar, making sure inventory is locked and secure, bar cleaned and sanitized and supplies put away

Assists servers with serving food and beverages when necessary

Wear a big smile and make guests feel welcomed and happy

Informs guests of daily specials and chef's specialties

Takes guests orders accurately and timely

Places order with kitchen; informs cooks about special cooking instructions

Serves beverages and meals according to standard operating procedure

Performs quality check to ensure guest satisfaction

Removes soiled places and glass ware according to standard operating procedure

Suggests and serves dessert, coffee and after dinner drinks

Verifies accuracy for prices, tips and other charges on all checks

Handles cash and credit card charges according to standard operating procedure

Clear and reset tables when the guests have left the restaurant.

Keeps table, dining room and bus station areas clean at all times

Advises supervisor of any complaints as soon as they occur

Performs clean-up and closing duties as assigned by manager

Attends pre-shift line-up as requested by the Supervisor or Service Director

Reviews and turns in Z report with correct cash drop and credit card slips

Performs any task asked by supervisor which is job or guest related

Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.

All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.

Legislation & Company Policy

Gain TIP certification within 3 months of acquiring the job.Check identification of guests to ensure guests are of legal age to consume alcoholic

beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age.

Use judgment and reasoning to cope with difficult situations, such as preventing a guest from alcohol intoxication, dealing appropriately with an underage guest. "Carding a minor and delivering a glass of water rather than refusing service or confronting the guest"

If a guest is consuming alcoholic beverages, observe guests behavior, count the number of drinks served and if the server feels they should

not drive, offer a taxi. Do not hesitate to ask a manager to intervene.

Understand and actively support all company policies relevant to your role.