Craft Beer Bar Duty Manager: Shift Lead & Guest Experience

BrewDog PLC; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Staff discount

Merch discount

Job summary

BrewDog PLC in Columbus, Ohio, is seeking an energetic venue leader to join our management team. You will help welcome and engage guests from around the world, drive sales, and mentor the team to deliver exceptional hospitality every shift.

This highly operational role involves overseeing shifts, handling handovers, enforcing safety standards, and managing daily venue performance and labor. You will train staff, coordinate with managers, and ensure a vibrant, safe bar atmosphere.

Qualifications

• 2-3 years experience working in a bar
• 1-2 years experience of shift leadership
• Understanding of craft beer and beer in general
• Detailed understanding around local legislations and laws are needed
• Must be able to lift up to 50 lbs.
• Must be able to walk up and down stairs and remain on feet for extended periods.

Responsibilities

• Lead and Support Shifts: Oversee and support the site crew during shifts to ensure excellent service and efficient operations.
• Administer handovers and ensure proper procedures are followed in the event of an incident, employee relations issue, or guest complaint.
• Safety Standards: Maintain a safe working environment by conducting daily, weekly, and monthly safety checks.
• Opening and closing of the venue with day to day reporting on venue performance
• Excite customers with your knowledge of beer and engage them with the taste and smells of what we have on offer, giving recommendations where possible
• Shift leadership, including staff support, briefings, shift plans and effective use of labor and wages control
• Setting the atmosphere within your venue to ensure a great customer experience - MALT (Music, Atmosphere, Lighting, Temperature)
• Accepting deliveries, placing orders and stock accountability.
• Start and End of Day procedures with accurate financial reporting.
• Attend and contribute to managers meetings

Skills

Beer knowledge

Shift leadership

Communication

Customer service

Safety awareness

Job description

BrewDog PLC in Columbus, Ohio, is seeking an energetic venue leader to join our management team. You will help welcome and engage guests from around the world, drive sales, and mentor the team to deliver exceptional hospitality every shift.

This highly operational role involves overseeing shifts, handling handovers, enforcing safety standards, and managing daily venue performance and labor. You will train staff, coordinate with managers, and ensure a vibrant, safe bar atmosphere.