CRA Mortgage Relationship Specialist

Citizens; Woburn (MA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Job summary

Citizens is seeking a CRA Mortgage Loan Officer in Massachusetts to interview customers, determine loan needs, and advise on suitable products, terms, and pricing. You will generate mortgage applications and meet sales goals while following policy procedures.

Hire will focus on building CRA-eligible business, educating lenders and real estate partners, and presenting at community events. Strong networking and communication skills are essential, with NMLS SAFE Act compliance required.

Qualifications

• BA/BS degree or equivalent experience in residential mortgage sales.
• Three plus years of retail residential mortgage sales experience.
• Documented residential mortgage loan volume in the past 12 months of $12 million (minimum).
• Established relationships with local referral networks.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Strong computer skills and experience utilizing laptop technology.
• Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.

Responsibilities

• Maintain 55% of your overall business as CRA eligible and create 8 preapprovals/prequals per month.
• Conduct 12 homebuyer seminars per year in designated MSA's and report out on referrals from those organizations; the PSM should attend 6 seminars a year with CRA LO.
• Conduct and participate in mortgage lunch and learn. 1 per month.
• Work with Low and Moderate income (LMI) branches in their MSA to educate on CRA mortgage products to generate referrals ( if you are assigned branches).
• Work closely with the Community Development Market manager in your market to participate in CRA related events (Housing Fairs, etc).
• Volunteer to be on a Board or committee of a not for profit.
• Schedule on call days with Community Development Market managers (CDMMs) 1 per quarter.

Skills

Residential mortgage sales

Networking/referrals

Communication skills

Computer skills

SAFE Act compliance

Education

BA/BS degree or equivalent in residential mortgage sales

Job description

Citizens is seeking a CRA Mortgage Loan Officer in Massachusetts to interview customers, determine loan needs, and advise on suitable products, terms, and pricing. You will generate mortgage applications and meet sales goals while following policy procedures.

Hire will focus on building CRA-eligible business, educating lenders and real estate partners, and presenting at community events. Strong networking and communication skills are essential, with NMLS SAFE Act compliance required.