Mortgage Loan Officer (Southeastern, MA)

The Cape Cod Five Cents Savings Bank; Wareham (MA); On-site; USD 75,000 - 110,000; Full time

Job summary

The Cape Cod Five Cents Savings Bank seeks a Residential Lending Business Development professional to grow the mortgage book in the assigned territory, building strong community ties and relationships with Realtors, chambers, and branch managers. You will drive loan production while ensuring compliance and quality processing from application through closing.

The role emphasizes developing market plans, expanding services per relationship, and meeting CRA obligations through affordable housing

Qualifications

• At least three years of residential lending experience.
• Expertise in loan processing, underwriting, and closing.

Responsibilities

• Develops goals for mortgage market share and loan growth in assigned territory.
• Builds referral networks with Realtors, Chambers of Commerce, and business associations.
• Promotes Affordable Housing Products and CRA initiatives.
• Maintains contact with existing customers and grows the client base.
• Ensures compliant mortgage processes from application to closing.
• Keeps up-to-date with bank products and regulatory requirements.
• Prepares marketing and budget reports for the territory.

Skills

Business development

Customer service

Problem-solving

Sales skills

Communication skills

Time management

Organizational skills

Cyber security awareness

Education

Associates degree or its equivalent in retail management course work and related training

Job description

SUMMARY

Responsible for Residential Lending business development in assigned area including development of market area business plan, community relations, developing relationships with centers of business influence, relationships with branch managers and all of the Bank's business line development officers to insure maximum customer fulfillment for all Bank products. Responsible for delivering quality loans which meet all documentation and compliance standards. Responsible for managing the pipeline of loans ensuring underwriting, closing, and rate lock commitments meet performance standards.

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES

Business Development and Community Relations

1. Establishes business development and sales goals for assigned territory which are consistent with department and corporate goals, focused on increasing the Bank's mortgage market share and measuring success of increasing the Bank's mortgage market share and increasing the number of services per relationship and loan growth.
2. Is an active participant in business organizations which are centers of influence, such as Realtors, Chambers of Commerce, and business and industry associations. Regularly attends organizations' meetings and develops/builds a referral and potential customer network.
3. Fulfills CRA (Community Reinvestment Act) obligations by promoting Affordable Housing Products and participating in civic and community organizations that benefit the local communities. Examples may include: sponsoring and volunteering to conduct first time home buyer and credit counseling seminars in combination with local and state housing and lending.
4. Maintains contact with existing customers while continuing to grow the customer base.
5. Performs in a manner that follows the expectations and spirit of the Bank's customer needs based selling initiatives (CARE Service.)

Customer Service

1. Identifies customers' needs to insure understanding of the best possible mortgage product of lending solution which benefits the customer.
2. Thoroughly explains and educates customers on mortgage products and the mortgage process.
3. Ensures communication with customer from application to closing and cooperation with processing, underwriting, and closing to provide a positive customer fulfillment process.
4. Resolves problems. Actively listens to customers' complaints and concerns. Researches complex questions.

General Administration and Compliance

1. Remains up-to-date on the Bank's products and services and on industry and regulatory practices.
2. As part of residential Lending, understands and is consistent in carrying out Bank policies, regulatory and compliance requirements, and changes in both bank and secondary market investor underwriting and loan parameter requirements.
3. Prepares and recommends marketing and budget report for assigned territory.

QUALIFICATIONS

• At least three years of residential lending experience, with advanced knowledge of the secondary market.
• Expertise in: loan processing, underwriting, and closing. This knowledge would probably have been obtained while working in a mortgage department in one or more of these functions.
• At least two years prior experience in a sales/marketing environment desirable.
• Prior experience in retail banking a plus.
• Knowledge of general banking industry regulations and compliance requirements.
• Thorough knowledge of Bank products and services.
• Excellent business development, customer service, problem-solving and sales skills.
• Associates degree or its equivalent in retail management course work and related training.
• Must have cyber security awareness to protect the digital environment, the Bank, and customers.
• Proficient in loan underwriting and decision making
• Strong communication skills (oral and written; individuals and groups).
• Strong time management skills.
• Superior organizational and management skills.
• Notary Public license.
• Driver's license with a good driving record.
• Ability to work flexible hours as described in "special requirements" above.
• Ability to work as an active member of a team.
• Excellent organizational skills.

This position requires an incumbent to register and become licensed in the NMLS (Nationwide Mortgage Licensing System & Registry) database in accordance with the Safe Act of 2008.

Commission-based role

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.