CQI Specialist

One Hope United; Waukegan (IL); On-site; USD 65,000 - 88,000; Full time

Benefits offered by this job

Tuition assistance

Vacation and personal days

Medical, dental, vision

403(b) retirement

Life insurance

Career development opportunities

LCSW/LCPC supervision hours (where loc

Voluntary legal plans

Job summary

One Hope United is seeking a CQI Specialist to advance continuous quality improvement, integrate compliance, and standardize agency practices to improve outcomes for children, youth, and families served.

The role emphasizes data review, on-site assessments, and collaboration to address risks and strengthen program effectiveness, with a strong focus on confidentiality and ethical standards.

Qualifications

• Bachelor’s degree in a related field preferred.
• 2–4 years in human services, quality improvement, or a related role preferred.
• Ability to travel locally and regionally; valid driver’s license and driving record.
• Successful completion of required background checks and clearances.

Responsibilities

• Conduct case file reviews for documentation quality and best-practice alignment.
• Perform on-site reviews of compliance with agreements in service and admin spaces.
• Review supervision documentation to reflect staff guidance and support needs.
• Lead peer review processes to promote reflective practice and learning.
• Analyze incident reports to identify trends and propose solutions.
• Evaluate outcome measures to inform targeted quality improvements.

Skills

Quality Improvement

Documentation Review

Collaboration

Education

Bachelor’s degree in Social Work, Psychology, Human Development, Education or related field

Job description

The CQI Specialist is a continuous quality improvement role that integrates compliance, agency standardization, and best practices to improve outcomes for children, youth, and families served by One Hope United.

Essential Duties and Responsibilities

• Conduct case file record reviews, including both physical files and electronic records, to assess documentation quality, compliance, and alignment with best practices.


• Conduct on-site reviews to assess the implementation and adherence of agency, municipal, and contractual agreements within service and administrative spaces.


• Conduct supervision reviews to ensure documentation of staff guidance, support, and needs in alignment with accreditation and licensing standards.


• Facilitate peer review processes to promote reflective practice and share learning of tacit knowledge that connects policy and procedures to program outcomes.


• Review incident reports to identify trends and opportunities for growth using a solutions-oriented approach that encourages individual and group problem-solving.


• Review outcome measures and performance data alongside reviews to inform targeted quality improvement strategies and recommendations.


• Contribute to process improvement by ensuring review tools remain current, efficient, and effective with the aim of proactively addressing agency and programmatic risks.


• Demonstrate strong collaboration skills using a learning-focused approach in all communication, including but limited to courtesy notices, insights, and corrections.


• Maintain strict confidentiality of client, staff, and organizational information in accordance with agency policy, ethical standards, and applicable laws and regulations.


• Performs other duties as assigned.

Qualifications

• Education: Bachelor’s degree in Social Work, Psychology, Human Development, Education or a related field preferred. Internal candidates with a minimum of 2 years as a Mental Health Professional will be considered.


• Experience: Minimum of 2–4 years of experience in human services, quality improvement, or a related role. Experience in child welfare, residential services, behavioral health, early childhood development, or nonprofit human services strongly preferred.


• Other Requirements: Ability to travel locally and regionally as required. Valid driver’s license and acceptable driving record, and OHU required levels of coverage of auto insurance. Successful completion of required background checks and clearances.

We Invest in You!

• Tuition assistance up to $2500 per year


• Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, and up to 5 paid Sick days annually


• Medical, dental, vision, 403 (b) retirement, flexible spending accounts, health savings account, and short-term disability options


• Agency-paid life up to $50K based on salary


• Voluntary Supplemental Life for Employee, Spouse, and Child(ren)


• Voluntary Legal Plans


• Agency-paid long-term after 1 year of employment


• Career ladders, professional development, and promotion opportunities


• Free LCSW and LCPC Supervision hours available in some locations

A Different Kind of Employer: One Hope United is strong and ready to grow. Are you ready to grow with us?

• 800+ talented professionals strong, serving 10,000 children and families in Illinois and Florida


• Fiscally stable, $70 Million agency-- strong since 1895


• Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in E-Verify.