CPI Investigator I

HEALTH AND HUMAN SERVICES COMMISSION; Texas; On-site; USD 43,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation, holidays, and sick time

Dental, vision & life insurance (low-率

Flexible spending accounts

Employee discounts

Job summary

The Texas Department of Family and Protective Services is seeking a CPI Investigator I for a mobile, field-based role, serving San Angelo and surrounding areas. Investigators respond to reports of alleged child abuse or neglect, gather and assess information, evaluate safety and future risk, and work with families to address concerns and reduce future harm.

This is not a traditional office job; the position requires regular face-to-face contact with children, families, and community partners,

Qualifications

Responsibilities

• Respond to reports of alleged child abuse or neglect, gather and assess information, evaluate child safety and future risk, and work with families to address concerns and reduce the likelihood of future harm.
• Make informed decisions that can significantly impact the lives of children and families.

Job description

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s What You Get As a Full-time Employee

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.
You can see all the details here: ERS recruitment brochure
Functional Title: CPI Investigator I Job Title: CPI Investigator I Agency: Dept of Family & Protectve Svc Department: CPS Investigations Region 9Posting Number: 22273Closing Date: 11/08/2026Posting Audience: Internal and External Occupational Category: Protective Services Salary Range: $3,816.65- $5,372.41 Pay Frequency: Monthly
Salary Group: TEXAS-B-17 Shift: Day
Additional Shift Telework: Not Eligible for Telework Travel: Up to 85%Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt

Facility Location

Job Location City: SAN ANGELO
Job Location Address: 622 S OAKES ST

Other Locations

MOS Codes: 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12

Brief Job Description

Child Protective Investigations (CPI), Family Investigations and Alternative Response (FIAR) Investigators play a critical role in protecting children and strengthening families. Investigators respond to reports of alleged child abuse or neglect, gather and assess information, evaluate child safety and future risk, and work with families to address concerns and reduce the likelihood of future harm. They are responsible for making informed decisions that can significantly impact the lives of children and families.

This is a mobile, field-based position where the work occurs where children and families live, learn, and receive services. Investigators spend much of their time in homes, schools, hospitals, childcare facilities, law enforcement agencies, courts, and other community locations. This is not a traditional office job and is not a work-from-home position. The core responsibilities of the job require regular face-to-face contact with children, families, caregivers, and community partners. While technology supports the work, the work itself happens in the field. Employees may also be required to work from an office location when directed by their supervisor.

The position requires flexibility, sound judgment, and the ability to adapt to rapidly changing circumstances. A typical day may involve interviewing children and families, coordinating with schools, medical professionals, law enforcement, attorneys, and courts