CPAP/BiPAP Clinical Specialist - Patient Care & Setup

Corner-Home-Medical; Fergus Falls (MN); On-site; USD 25,000 - 28,000; Full time

Job summary

Corner Home Medical is seeking a Clinical Specialist in Fergus Falls, MN to support patients with home respiratory equipment, including CPAP and BiPAP. The role blends customer service, patient education, and equipment setup within a full‑time, Monday‑Friday schedule from 8:30am to 5:00pm.

The ideal candidate has 5+ years of healthcare customer service experience, strong communication skills, and familiarity with DME.

Qualifications

• 5+ years of customer service experience in a healthcare setting.
• Knowledge of DME preferred.
• Brightree software experience desired (training available).
• Strong written and verbal communication skills with excellent phone etiquette.
• Fluent in reading, writing, and speaking English.
• Highly organized with the ability to multitask and manage multiple deadlines.
• Excellent computer and documentation skills.
• High attention to detail and accuracy.
• Motivated, dependable, and a strong team player with excellent interpersonal skills.

Responsibilities

• Provide exceptional customer service to patients, families, referral partners, and caregivers.
• Instruct customers on CPAP/BiPAP setups, downloads, mask fittings, and troubleshooting.
• Assess patient needs and ensure proper equipment placement based on medical requirements.
• Discuss Medicare and insurance coverage requirements with patients, families, and physicians.
• Obtain verbal orders from physicians and verify insurance coverage and prior authorizations.
• Enter patient demographics, medical information, insurance details, and charges into computer systems.
• Implement changes in treatment plans as prescribed by physicians.
• Troubleshoot patient equipment issues and provide solutions.
• Schedule and complete follow‑up calls, assessments, and home visits.
• Document all patient interactions, findings, and follow‑up activities.
• Serve as a liaison between CHM, physicians, caregivers, and home care teams.
• Participate in process improvement projects and special assignments.
• Maintain punctual attendance and work assigned hours consistently.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Multitasking

Documentation

Attention to detail

Interpersonal skills

Team player

Tools

Brightree

Job description

Corner Home Medical is seeking a Clinical Specialist in Fergus Falls, MN to support patients with home respiratory equipment, including CPAP and BiPAP. The role blends customer service, patient education, and equipment setup within a full‑time, Monday‑Friday schedule from 8:30am to 5:00pm.

The ideal candidate has 5+ years of healthcare customer service experience, strong communication skills, and familiarity with DME.