Coverage Coordinator

The Arc, Oneida-Lewis Chapter; City of Utica (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous paid time off

Paid training opportunities

Career growth and advancement

Supportive work environment

Job summary

The Arc, Oneida-Lewis Chapter is looking for a Coverage Coordinator to ensure proper staffing coverage across residential programs in Utica, NY. This role involves coordinating schedules, filling shifts, and communicating with leadership to maintain staffing plans.

Ideal candidates must have an Associate's Degree or relevant experience in an OPWDD setting, strong organizational and communication skills, and proficiency in Microsoft Office. The position offers generous paid time off and career development opportunities.

Qualifications

• Two years of experience in an OPWDD residential setting, or three years with a high school diploma.
• Ability to work independently while collaborating with team members.
• Flexibility to work evenings, weekends, and on-call assignments.

Responsibilities

• Coordinate staffing coverage for residential homes.
• Develop and maintain weekly coverage schedules.
• Communicate staffing needs and coverage updates with Residential Leadership.

Skills

Organizational skills

Communication skills

Time management

Microsoft Office proficiency

Education

Associate's Degree in relevant field

High School Diploma or GED

Job description

Ready to put your organizational skills to work in a role that keeps our residential programs running smoothly?

The Arc Oneida-Lewis is seeking a Coverage Coordinator to join our Residential Services team! If you're highly organized, thrive in a fast-paced environment, and enjoy solving staffing challenges while supporting a mission-driven organization, this could be the perfect opportunity for you.

ABOUT THE ROLE

As a Coverage Coordinator, you will play a critical role in ensuring appropriate staffing coverage across our residential programs. Working closely with Residential Leadership, you will coordinate schedules, fill open shifts, maintain staffing plans, and help ensure the health, safety, and well-being of the people we support.

This position is ideal for someone who enjoys organization, communication, and problem-solving while making a meaningful impact behind the scenes.

Responsibilities

• Coordinate staffing coverage for residential homes using established staffing plans.
• Develop and maintain weekly coverage schedules, identifying filled and vacant shifts.
• Communicate staffing needs and coverage updates with Residential Leadership.
• Serve as the primary contact for filling vacant shifts and maintaining communication with per diem and float staff.
• Utilize approved communication systems to advertise and fill open shifts.
• Maintain staffing records and coverage documentation accurately and timely.
• Assist Residential Leadership in monitoring staffing needs and arranging coverage while minimizing overtime whenever possible.
• Maintain leave calendars and assist with time-off coordination to ensure adequate staffing levels.
• Participate in staffing plan reviews and help implement coverage processes and systems.
• Ensure required payroll documentation related to differentials, paid-to-sleep shifts, and other staffing adjustments is submitted accurately and on time.
• Participate in administrative meetings, trainings, committees, and other agency initiatives as assigned.
• Assume on-call responsibilities as assigned and respond to staffing needs that may arise during evenings or weekends.
• Promote confidentiality, compliance, safety, and all Agency policies and procedures.

Qualifications

Required

• Associate's Degree and two (2) years of experience working in an OPWDD residential setting; OR
• High School Diploma or GED and three (3) years of experience working in an OPWDD residential setting.
• Strong organizational and time management skills.
• Excellent communication skills with the ability to communicate effectively by phone, email, text, and in writing.
• Proficiency with Microsoft Office and scheduling/timekeeping systems.
• Ability to work independently while collaborating effectively with a variety of team members.
• Ability to travel between locations and meet Agency qualifications to operate Agency vehicles.
• Flexibility to work occasional evenings, weekends, and on-call assignments as needed.

Preferred

• Experience with employee scheduling, workforce coordination, or staffing management.

PAY & PERKS

Your journey toward making a difference begins here!

• Generous paid time off
• Paid training and professional development opportunities
• Opportunities for career growth and advancement
• Supportive and collaborative work environment
• The opportunity to make a meaningful difference in the lives of people with disabilities every day

The Arc firmly believes in and subscribes to fair employment practices and opens its facilities to every qualified person. In all employment practices and related decisions, we are committed to prohibiting discrimination on the basis of race, color, creed, national origin, religion, sex, sexual orientation, gender identity or expression, age, marital status, disability, genetic information, predisposition or carrier status, military status, domestic violence victim status, non-job related conviction record, Vietnam-era or special disabled veteran status, or any other category protected by applicable law.